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solid #f3f4f6;flex-shrink:0;padding:10px 14px}.nb-dropdown__footer-link{background:none;border:none;border-radius:8px;color:#2563eb;cursor:pointer;font-size:.85rem;font-weight:600;padding:6px;text-align:center;width:100%}.nb-dropdown__footer-link:hover{background:#eff6ff}.nb-dropdown__footer-muted{color:#9ca3af;display:block;font-size:.8rem;padding:6px;text-align:center;width:100%}@media (max-width:480px){.nb-dropdown{right:-8px;width:calc(100vw - 20px)}}.user-dashboard-ref{--adr-gutter-x:24px;--adr-surface:#fff;--adr-border:#e5e7eb;--adr-text:#111827;--adr-muted:#6b7280;--adr-subtle:#9ca3af;--adr-purple:#6366f1;--adr-shadow-card:0 1px 2px #0f172a0f;--adr-radius-md:8px;--adr-radius-lg:10px;--adr-radius-pill:999px;--ud-bg:#f3f4f6;--ud-muted:#6b7280;--ud-border:#e5e7eb;--ud-accent:#2563eb}.user-dashboard-v2{--ud-page-pad-x:1.25rem;--ud-content-max:1200px;--ud-bg:#f3f4f6;--ud-surface:#fff;--ud-text:#111827;--ud-muted:#6b7280;--ud-border:#e5e7eb;--ud-accent:#2563eb;--ud-accent-hover:#1d4ed8;--ud-primary:#5b21b6;--ud-primary-hover:#4c1d95;--ud-stat-total:#7c3aed;--ud-stat-open:#2563eb;--ud-stat-progress:#d97706;--ud-stat-closed:#059669;background:var(--ud-bg);color:var(--ud-text);display:flex;flex-direction:column;font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;min-height:100vh;min-height:100dvh}.user-dashboard-v2.user-dashboard-ref{box-sizing:border-box}.user-dashboard-ref .ud-content-wrap{box-sizing:border-box;margin-left:auto;margin-right:auto;max-width:1200px;max-width:var(--ud-content-max,1200px);width:100%}.user-dashboard-container:not(.user-dashboard-v2){background:#f3f4f6;min-height:100vh}.user-dashboard-ref.ud-loading-root,.user-dashboard-ref:not(.user-dashboard-v2){color:#111827;color:var(--adr-text,#111827);font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif}.user-dashboard-ref .ud-loading-screen{align-items:center;background:#f3f4f6;background:var(--ud-bg,#f3f4f6);display:flex;flex-direction:column;gap:16px;justify-content:center;min-height:100vh}.user-dashboard-ref .ud-loading-text{color:#6b7280;color:var(--ud-muted,#6b7280);font-size:.95rem;margin:0}.loading-container .loading-spinner,.user-dashboard-ref .ud-loading-spinner,.user-dashboard-v2 .loading-spinner{animation:ud-spin .75s linear infinite;border:3px solid #e5e7eb;border-top-color:#2563eb;border:3px solid var(--ud-border,#e5e7eb);border-radius:50%;border-top-color:var(--ud-accent,#2563eb);height:40px;margin:0 auto 1rem;width:40px}.loading-container,.welcome-container{color:var(--ud-muted);padding:4rem 1.5rem;text-align:center}.user-dashboard-ref .welcome-container h1{color:var(--adr-text);font-weight:700;letter-spacing:-.02em}@keyframes ud-spin{to{transform:rotate(1turn)}}.user-dashboard-ref .adr-header{background:var(--ud-surface);border-bottom:1px solid var(--ud-border);box-shadow:var(--adr-shadow-card);flex-shrink:0}.user-dashboard-ref .adr-header__inner{align-items:flex-start;display:flex;flex-wrap:wrap;gap:20px;justify-content:space-between;padding:16px var(--adr-gutter-x)}.user-dashboard-ref .adr-header__left{align-items:center;display:flex;flex:1 1;flex-direction:row;flex-wrap:wrap;gap:16px 28px;min-width:0}.user-dashboard-ref .adr-header__text{align-items:flex-start;display:flex;flex-direction:column;min-width:0}.user-dashboard-ref .adr-header__title.ud-welcome-title{color:var(--ud-text);font-size:1.5rem;font-weight:700;letter-spacing:-.02em;line-height:1.25;margin:0 0 6px}.user-dashboard-ref .adr-header__welcome.ud-welcome-sub{color:var(--ud-muted);font-size:1rem;font-weight:500;line-height:1.45;margin:0;max-width:36rem}.user-dashboard-ref .adr-header__actions.ud-header-user{align-items:center;display:flex;flex-wrap:wrap;gap:.75rem;margin-left:auto}.user-dashboard-v2 .ud-avatar{align-items:center;background:linear-gradient(135deg,#7c3aed,#5b21b6);border-radius:50%;color:#fff;display:flex;flex-shrink:0;font-size:1rem;font-weight:600;height:44px;justify-content:center;width:44px}.user-dashboard-v2 .ud-user-meta{display:flex;flex-direction:column;gap:.1rem;min-width:0}.user-dashboard-v2 .ud-user-name{color:var(--ud-text);font-size:.95rem;font-weight:600}.user-dashboard-v2 .ud-user-email{color:var(--ud-muted);font-size:.8rem;word-break:break-all}.user-dashboard-ref .adr-btn{align-items:center;background:#f9fafb;border:1px solid var(--adr-border);border-radius:var(--adr-radius-md);color:var(--adr-text);cursor:pointer;display:inline-flex;font-family:inherit;font-size:.875rem;font-weight:500;gap:6px;height:36px;justify-content:center;padding:0 12px;transition:background .15s,border-color .15s}.user-dashboard-ref .adr-btn:hover{background:#f3f4f6;border-color:#d1d5db}.user-dashboard-ref .adr-btn__icon{color:var(--adr-muted);flex-shrink:0}.user-dashboard-ref .adr-btn--ghost{background:#fff}.user-dashboard-ref .adr-btn--logout,.user-dashboard-ref .adr-btn.ud-logout{color:#b91c1c}.user-dashboard-ref .adr-btn--logout .adr-btn__icon--danger,.user-dashboard-ref .ud-logout .adr-btn__icon--danger{color:#ef4444}.user-dashboard-ref .adr-btn--logout:hover,.user-dashboard-ref .adr-btn.ud-logout:hover{background:#fef2f2;border-color:#fecaca}.user-dashboard-ref .adr-btn--ud-primary,.user-dashboard-ref .adr-btn.ud-btn-primary{background:var(--ud-accent);border-color:var(--ud-accent);color:#fff;font-weight:600;height:40px;padding:0 16px}.user-dashboard-ref .adr-btn--ud-primary:hover,.user-dashboard-ref .adr-btn.ud-btn-primary:hover{background:var(--ud-accent-hover);border-color:var(--ud-accent-hover)}.user-dashboard-ref .ud-logout-icon{opacity:1}.user-dashboard-v2 .ud-main.ud-content-wrap{box-sizing:border-box;flex:1 1 auto;margin:0 auto;max-width:1200px;max-width:var(--ud-content-max,1200px);min-height:0;padding:20px var(--adr-gutter-x) 32px;width:100%}.user-dashboard-v2 .ud-stats-heading{color:var(--ud-text);font-size:1rem;font-weight:600;margin:0 0 1rem}.user-dashboard-v2 .ud-stats-grid{grid-gap:1rem;display:grid;gap:1rem;grid-template-columns:repeat(4,1fr);margin-bottom:1.75rem}.user-dashboard-v2 .ud-stat-card{align-items:center;background:var(--ud-surface);border:1px solid 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.ud-stat-label{color:var(--ud-muted);font-size:.65rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase}.user-dashboard-v2 .ud-section-row{align-items:center;display:flex;flex-wrap:wrap;gap:1rem;justify-content:space-between;margin-bottom:1rem}.user-dashboard-v2 .ud-table-heading{color:var(--ud-text);font-size:1.1rem;font-weight:700;margin:0}.user-dashboard-v2 .ud-toolbar-btns{display:flex;flex-wrap:wrap;gap:.65rem}.user-dashboard-ref .ud-btn-refresh.adr-btn--ghost{font-weight:600;height:40px}.user-dashboard-v2 .ud-btn-plus{font-size:1.15rem;font-weight:500;line-height:1}.user-dashboard-v2 .ud-table-shell{background:var(--ud-surface);border:1px solid var(--ud-border);border-radius:var(--adr-radius-lg);box-shadow:var(--adr-shadow-card);margin:0;max-width:none;overflow:hidden}.user-dashboard-v2 .ud-tickets-section{margin:0}.user-dashboard-ref .adr-table-scroll{background:var(--adr-surface);border:1px solid 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.sla-timer-inline.no-config{color:var(--adr-muted)}.user-dashboard-ref .adr-table-view-btn{align-items:center;background:var(--adr-purple);border:none;border-radius:var(--adr-radius-md);color:#fff;cursor:pointer;display:inline-flex;font-size:.75rem;font-weight:600;gap:6px;height:32px;justify-content:center;padding:0 12px;transition:background .15s,filter .15s}.user-dashboard-ref .adr-table-view-btn:hover{filter:brightness(1.05)}.user-dashboard-ref .adr-table-view-btn__ico{flex-shrink:0;opacity:.95}.user-dashboard-v2 .ud-table-shell .empty-state,.user-dashboard-v2 .ud-table-shell .error-container,.user-dashboard-v2 .ud-table-shell .loading-container{margin:0;padding:3rem 1.5rem}.user-dashboard-v2 .retry-btn{background:var(--ud-accent);border:none;border-radius:8px;color:#fff;cursor:pointer;font-weight:600;padding:.5rem 1rem}.user-dashboard-v2 .retry-btn:hover{background:var(--ud-accent-hover)}.user-dashboard-v2 .empty-state .submit-ticket-btn{align-items:center;background:var(--ud-accent);border:none;border-radius:10px;box-shadow:none;color:#fff;cursor:pointer;display:inline-flex;font-size:.875rem;font-weight:600;justify-content:center;margin-top:.75rem;min-height:40px;padding:0 1.25rem}.user-dashboard-v2 .empty-state .submit-ticket-btn:hover{background:var(--ud-accent-hover)}.user-dashboard-v2 .ud-empty-cta{margin-top:1rem}.user-dashboard-v2 .empty-state h3{color:var(--ud-text);margin:0 0 .5rem}.user-dashboard-v2 .empty-state p{color:var(--ud-muted);margin:0}.form-popup-overlay{align-items:center;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);background:#0f172a80;display:flex;inset:0;justify-content:center;overflow-y:auto;padding:1.25rem;position:fixed;z-index:1000}.user-dashboard-v2 .status-notification-popup{animation:ud-pop-in .18s ease-out,ud-fade-out .18s ease-in 1.82s forwards;background:#fff;border:1px solid #e5e7eb;border-radius:12px;box-shadow:0 4px 12px #00000026;color:#333;font-family:Inter,Segoe UI,Tahoma,Geneva,Verdana,sans-serif;left:50%;min-height:120px;min-width:360px;position:fixed;top:50%;transform:translate(-50%,-50%);width:min(560px,calc(100vw - 32px));z-index:1100}@keyframes ud-pop-in{0%{opacity:0;transform:translate(-50%,-50%) scale(.98)}to{opacity:1;transform:translate(-50%,-50%) scale(1)}}.user-dashboard-v2 .status-notification-popup .notification-content{align-items:center;display:flex;gap:14px;min-height:120px;padding:22px;position:relative}.user-dashboard-v2 .status-notification-popup .notification-icon{flex-shrink:0;font-size:26px}.user-dashboard-v2 .status-notification-popup .notification-text{flex:1 1;min-width:0}.user-dashboard-v2 .status-notification-popup .notification-text h3{color:#111827;font-size:16px;font-weight:700;line-height:1.35;margin:0}.user-dashboard-v2 .status-notification-popup .notification-close-btn{align-items:center;background:#f3f4f6;border:none;border-radius:50%;color:#6b7280;cursor:pointer;display:flex;font-size:1.25rem;font-weight:700;height:30px;justify-content:center;line-height:1;padding:0;position:absolute;right:12px;top:12px;transition:all .2s ease;width:30px}.user-dashboard-v2 .status-notification-popup .notification-close-btn:hover{background:#e5e7eb;color:#374151;transform:scale(1.06)}@keyframes ud-fade-out{0%{opacity:1;transform:translate(-50%,-50%) scale(1)}to{opacity:0;transform:translate(-50%,-50%) scale(.98)}}@media (max-width:1024px){.user-dashboard-v2 .ud-stats-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width:768px){.user-dashboard-ref .adr-header__actions.ud-header-user{justify-content:flex-start;margin-left:0;width:100%}.user-dashboard-v2 .ud-stats-grid{grid-template-columns:1fr}}.support-entry{align-items:center;background:linear-gradient(135deg,#0f172a,#1e293b);display:flex;justify-content:center;min-height:100vh}.support-entry-content{max-width:400px;padding:2rem;text-align:center}.support-entry-spinner{animation:support-spin 1s linear infinite;border:4px solid #ffffff1a;border-radius:50%;border-top-color:#3b82f6;height:48px;margin:0 auto 1.5rem;width:48px}.support-entry h2{color:#f8fafc;margin-bottom:.5rem}.support-entry p{color:#94a3b8;margin-bottom:1rem}.support-entry-error .support-entry-error-msg{color:#f87171;margin:1rem 0}.support-entry-btn{background:#3b82f6;border-radius:8px;color:#fff;display:inline-block;font-weight:500;padding:.75rem 1.5rem;text-decoration:none}.support-entry-btn:hover{background:#2563eb}@keyframes support-spin{to{transform:rotate(1turn)}}.auto-login-test{font-family:Arial,sans-serif;margin:0 auto;max-width:800px;padding:20px}.auto-login-test h1{color:#333;margin-bottom:30px;text-align:center}.test-section{background:#f8f9fa;border:1px solid #dee2e6;border-radius:8px;margin-bottom:20px;padding:20px}.test-section h2{border-bottom:2px solid #007bff;color:#495057;padding-bottom:10px}.form-group,.test-section h2{margin-bottom:15px}.form-group label{color:#495057;display:block;font-weight:700;margin-bottom:5px}.form-group input{border:1px solid #ced4da;border-radius:4px;font-size:14px;padding:10px;width:100%}.form-group input:focus{border-color:#007bff;box-shadow:0 0 0 2px #007bff40;outline:none}.test-btn{background:#007bff;border:none;border-radius:6px;color:#fff;cursor:pointer;font-size:16px;margin-bottom:10px;margin-right:10px;padding:12px 24px;transition:background-color .2s}.test-btn:hover{background:#0056b3}.debug-btn{background:#6c757d;border:none;border-radius:6px;color:#fff;cursor:pointer;font-size:14px;margin-bottom:10px;margin-right:10px;padding:10px 20px;transition:background-color .2s}.debug-btn:hover{background:#545b62}.debug-btn.danger{background:#dc3545}.debug-btn.danger:hover{background:#c82333}.info-section{background:#e7f3ff;border:1px solid #b3d9ff;border-radius:8px;margin-top:30px;padding:20px}.info-section h3{color:#004085;margin-bottom:15px}.info-section ol,.info-section ul{color:#004085;line-height:1.6}.info-section li{margin-bottom:8px}@media (max-width:600px){.auto-login-test{padding:15px}.debug-btn,.test-btn{margin-right:0;width:100%}}.tickets-found-message{align-items:center;background:#000;border-radius:8px;box-shadow:0 2px 8px #0000004d;color:#fff;display:flex;flex-direction:column;font-size:1.1rem;font-weight:600;gap:8px;margin-bottom:20px;padding:12px 20px;text-align:center}.agent-filter-indicator{background:#fff3;border:1px solid #ffffff4d;border-radius:20px;font-size:.9rem;font-weight:500;padding:4px 12px}.agent-dashboard{background:#fff;font-family:Inter,Segoe UI,Tahoma,Geneva,Verdana,sans-serif;min-height:100vh;overflow-x:hidden;position:relative}.agent-dashboard:before{background:radial-gradient(circle at 20% 80%,#00000005 0,#0000 50%),radial-gradient(circle at 80% 20%,#00000005 0,#0000 50%),radial-gradient(circle at 40% 40%,#00000003 0,#0000 50%);bottom:0;content:"";left:0;pointer-events:none;position:fixed;right:0;top:0;z-index:0}.dashboard-header{background:#fff;border-bottom:1px solid #000;border-radius:0;box-shadow:0 1px 3px #0000001a,0 1px 2px #0000000f;color:#000;margin:0;padding:28px 0 24px;position:relative}.agent-dashboard .dashboard-header{background:#f0f5ff!important}.header-content{justify-content:space-between;margin:0;max-width:none;padding:0;position:relative;z-index:1}.header-title-section{align-items:flex-start;display:flex;flex-direction:column;gap:0;margin-left:-3.8cm;text-align:left}.header-title{align-items:center;color:#000;display:flex;font-size:28px!important;font-weight:1000;gap:10px;justify-content:flex-start;letter-spacing:-.025em;line-height:1.1;margin:0 0 8px -.5cm!important;text-align:left}.header-title i{color:#000;font-size:2.2rem}.header-subtitle{color:#000;font-size:1.1rem!important;font-weight:300;line-height:1.4;margin:0;opacity:.9}.header-email,.header-subtitle{align-self:flex-start;overflow:visible;text-align:left;white-space:normal}.header-email{color:#666;font-size:.9rem!important;font-weight:400;line-height:1.2;margin:2px 0 0;opacity:.8}.agent-availability-control{align-items:center;display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.availability-badge{align-items:center;border:1px solid #0000;border-radius:999px;display:inline-flex;font-size:12px;font-weight:600;padding:4px 10px}.availability-available{background:#ecfdf5;border-color:#a7f3d0;color:#047857}.availability-unavailable{background:#fef2f2;border-color:#fecaca;color:#b91c1c}.availability-on_leave{background:#fff7ed;border-color:#fed7aa;color:#c2410c}.availability-dropdown{background:#fff;border:1px solid #cbd5e1;border-radius:8px;color:#111827;font-size:13px;font-weight:500;min-width:150px;padding:6px 10px}.ticket-summary{align-items:center;display:flex;flex-wrap:wrap;gap:16px}.total-tickets{font-size:1rem;padding:8px 16px}.active-filter-indicator,.total-tickets{background:#000;border-radius:20px;box-shadow:0 2px 8px #0000004d;color:#fff;font-weight:600}.active-filter-indicator{align-items:center;display:flex;font-size:.85rem;gap:8px;padding:6px 12px}.filter-label{opacity:.9}.filter-value{background:#fff3;border-radius:12px;font-weight:700;padding:2px 8px}.header-actions{flex-wrap:wrap;gap:24px;justify-content:flex-end;margin-left:auto;margin-right:-100px;min-height:60px;position:relative;z-index:1}.product-filter-container{align-items:center;background:#fff;border:1px solid #000;border-radius:10px;box-shadow:0 2px 8px #0000001a;display:flex;gap:8px;padding:8px 12px}.product-filter-label{color:#000;font-size:.9rem;font-weight:600;margin:0;white-space:nowrap}.product-filter-dropdown{background:#fff;border:1px solid #000;border-radius:6px;color:#000;cursor:pointer;font-size:.9rem;font-weight:500;min-width:150px;padding:6px 12px;transition:all .2s ease}.product-filter-dropdown:hover{border-color:#000;box-shadow:0 2px 4px #0003}.product-filter-buttons{background:#0000;display:flex!important;margin-left:10px!important;overflow:visible;padding:10px}.product-filter-btn{background:#fff;border-radius:0;border-right:2px solid #000;box-shadow:none;color:#000;font-size:.9rem;font-weight:600;gap:8px;min-width:140px;padding:12px 20px}.product-filter-btn:first-child{border-bottom-left-radius:8px;border-top-left-radius:8px}.product-filter-btn:last-child{border-bottom-right-radius:8px;border-right:none;border-top-right-radius:8px}.product-filter-btn:hover{background:#f0f0f0;color:#000}.product-filter-btn.active{background:#000;font-weight:700}.product-filter-btn.active:hover{box-shadow:0 6px 16px #0006;transform:translateY(-2px)}.clear-filter-btn{align-items:center;background:#000;border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;font-size:12px;font-weight:700;height:24px;justify-content:center;margin-left:4px;transition:all .2s ease;width:24px}.clear-filter-btn:hover{background:#333;transform:scale(1.1)}.sla-check-all-btn{background:linear-gradient(90deg,#f59e0b,#fbbf24);border:none;border-radius:12px;box-shadow:0 4px 16px 0 #f59e0b4d;color:#fff;cursor:pointer;font-size:1rem;font-weight:700;letter-spacing:.5px;padding:12px 24px;transition:all .2s ease}.sla-check-all-btn:hover{background:linear-gradient(90deg,#fbbf24,#f59e0b);box-shadow:0 6px 20px 0 #f59e0b66;transform:translateY(-2px)}.header-content h1{color:#232946;font-size:2.5rem;font-weight:900;letter-spacing:.5px;margin:0;text-shadow:none}.user-form-link{background:linear-gradient(90deg,#6366f1,#60a5fa);border:none;border-radius:14px;box-shadow:0 2px 12px 0 #6366f124;color:#fff;font-size:1.1rem;font-weight:700;letter-spacing:.5px;padding:12px 32px;text-decoration:none;transition:background .2s,box-shadow .2s,transform .2s}.user-form-link:hover{background:linear-gradient(90deg,#60a5fa,#6366f1);box-shadow:0 6px 24px 0 #6366f138;transform:translateY(-2px) scale(1.04)}.dashboard-content{margin:0 auto;max-width:1200px;padding:40px 32px 32px}.dashboard-stats{display:flex;flex-wrap:wrap;gap:32px;margin-bottom:36px}.stat-card{-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#ffffffb3;border:1.5px solid #e0e7ef;border-radius:18px;box-shadow:0 8px 32px 0 #2c3e501a;flex:1 1 180px;margin-bottom:12px;min-width:180px;overflow:hidden;padding:32px 24px 24px;position:relative;transition:box-shadow .2s,transform .2s}.stat-card:hover{box-shadow:0 12px 40px 0 #6366f12e;transform:translateY(-2px) scale(1.03)}.stat-card:first-child{box-shadow:0 2px 24px 0 #f87171a0}.stat-card:nth-child(2){box-shadow:0 2px 24px 0 #fbbf24a0}.stat-card:nth-child(3){box-shadow:0 2px 24px 0 #34d399a0}.stat-card:nth-child(4){box-shadow:0 2px 24px 0 #60a5faa0}.stat-card h3{color:#232946;font-size:1.05rem;font-weight:700;letter-spacing:.5px;margin:0 0 10px;opacity:.85;text-transform:uppercase}.stat-number{color:#232946;display:block;font-size:2.7rem;font-weight:900;letter-spacing:1px;margin-top:2px;text-shadow:0 2px 12px #6366f1a0}.filters-section{-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#ffffffb3;border:1.5px solid #e0e7ef;border-radius:16px;box-shadow:0 2px 16px 0 #2c3e5012;margin-bottom:32px;padding:24px 18px}.filter-buttons{display:flex;flex-wrap:wrap;gap:14px;justify-content:center}.filter-btn{background:#f3f4f6;border:none;border-radius:10px;box-shadow:0 2px 8px 0 #2c3e500f;color:#232946;cursor:pointer;font-size:1rem;font-weight:700;padding:10px 22px;transition:background .2s,color .2s,box-shadow .2s}.filter-btn.active,.filter-btn:hover{background:linear-gradient(90deg,#6366f1,#60a5fa);box-shadow:0 4px 16px 0 #6366f121;color:#fff}.tickets-list{display:flex;flex-direction:column;gap:18px}.ticket-card{background:#fff;border:1.5px solid #e0e7ef;box-shadow:0 6px 32px 0 #2c3e5021;margin-bottom:36px;padding:36px 32px 70px;position:relative;transition:box-shadow .2s,transform .2s}.ticket-card:hover{box-shadow:0 16px 48px 0 #6366f12e;transform:translateY(-2px) scale(1.02)}.ticket-email{color:#6366f1;font-size:1.01rem;font-weight:600}.status-badge.in_progress{background:linear-gradient(90deg,#fbbf24,#f59e42);color:#fff}.status-badge.closed{background:linear-gradient(90deg,#34d399,#10b981)}.status-badge.new{background:linear-gradient(90deg,#6366f1,#60a5fa);color:#fff}.product-badge{background:#f3f4f6;max-width:100%;overflow:hidden;padding:6px 12px;text-overflow:ellipsis}.ticket-meta{color:#a0aec0;font-size:.98rem;margin-top:10px}.status-select{background:#f3f4f6;border:2px solid #e0e7ef;border-radius:10px;box-shadow:0 2px 8px 0 #2c3e500f;color:#232946;cursor:pointer;font-size:1rem;font-weight:700;padding:10px 18px;transition:border .2s,box-shadow .2s}.status-select:focus{border-color:#6366f1;box-shadow:0 0 0 3px #6366f133;outline:none}.no-tickets,.no-tickets p{font-size:1.3rem!important;font-weight:600}@media (max-width:900px){.header-content{align-items:stretch;flex-direction:column;gap:16px}.header-actions{flex-wrap:wrap}.product-filter-section{padding:12px 16px}.product-filter-buttons{gap:0;justify-content:flex-start;overflow-x:auto}.product-filter-btn{flex-shrink:0;font-size:.85rem;min-width:120px;padding:12px 16px}.sidepanel-main{flex-direction:column}.sidepanel-nav{flex-direction:row;height:auto;overflow-x:auto;padding:16px;position:relative;width:100%}.sidepanel-tab{border-radius:12px;flex:0 0 auto;margin:0 8px 0 0;padding:12px 20px;white-space:nowrap}.sidepanel-content{padding:20px}}@media (max-width:600px){.dashboard-header{padding:20px 0 16px}.header-content{padding:0 16px}.header-content h1{font-size:1.5rem}.header-actions{flex-direction:column;gap:12px}.product-filter-section{padding:8px 12px}.product-filter-buttons{flex-direction:row;gap:0;justify-content:flex-start;overflow-x:auto;width:100%}.product-filter-btn{border-bottom:none;border-right:1px solid #e2e8f0;flex-shrink:0;justify-content:center;min-width:120px;padding:12px 16px;width:auto}.product-filter-btn:last-child{border-right:none}.active-filter-indicator{font-size:.8rem;padding:4px 8px}.logout-btn{width:100%}}.sidepanel-layout{background:#0000;display:flex;flex-direction:column;min-height:100vh;position:relative;z-index:1}.quick-access-menu{background:#fff;border-radius:15px;box-shadow:0 8px 25px #00000026;overflow:hidden;position:fixed;right:20px;top:100px;transition:all .3s ease;z-index:1000}.menu-trigger{background:#3498db;border-radius:15px 15px 0 0;color:#fff;cursor:pointer;font-weight:600;padding:12px 20px;text-align:center}.menu-items{background:#fff;display:none;flex-direction:column}.menu-item,.quick-access-menu:hover .menu-items{display:flex}.menu-item{align-items:center;border-bottom:1px solid #f1f5f9;color:#374151;gap:12px;padding:15px 20px;text-decoration:none;transition:all .2s ease}.menu-item:last-child{border-bottom:none}.menu-item:hover{background:#f8fafc;color:#1f2937;transform:translateX(5px)}.menu-icon{font-size:1.2rem}.menu-text{font-weight:500}.sidepanel-main{display:flex;flex:1 1 auto;height:100%;min-height:0}.sidepanel-nav{align-items:stretch;background:#fff;border-right:1px solid #e9ecef;box-shadow:1px 0 2px #0000000d;display:flex;flex-direction:column;height:100vh;min-width:180px;padding:32px 0 0;position:sticky;top:0;width:220px;z-index:10}.nav-header{border-bottom:none;margin-bottom:-8px;margin-top:20px;padding:0 24px 20px}.nav-links{display:flex;flex-direction:column;gap:15px}.nav-header h3{color:#374151;font-size:1rem;font-weight:600;letter-spacing:.5px;margin:5px;text-transform:uppercase}.quick-table-link{background:#3b82f61a;border:1px solid #3b82f633;border-radius:8px;color:#3b82f6;display:inline-block;font-size:.9rem;font-weight:600;padding:8px 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#ec489933;border-radius:8px;color:#ec4899;display:inline-block;font-size:.9rem;font-weight:600;padding:8px 16px;text-decoration:none;transition:all .2s ease}.quick-ticket-link:hover{background:#ec489926;border-color:#ec48994d;box-shadow:0 2px 8px #ec489933;transform:translateY(-1px)}.sidepanel-tab{align-items:center;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background:#fff;border:1px solid #e5e7eb;border-radius:10px;box-shadow:none;color:#646363;display:flex;font-size:.75rem;font-weight:500;gap:3px;margin:0 14px 9px 16px;padding:13px 10px;position:relative;transition:none}.sidepanel-tab.active{background:#f5f6f3;box-shadow:none;color:#374151;transform:none}.tab-icon{align-items:center;display:flex;font-size:1.2rem;height:24px;justify-content:center;width:24px}.tab-label{flex:1 1;font-size:1rem;font-weight:500;text-align:left}.tab-badge{background:#e0e0e0;border-radius:6px;box-shadow:0 1px 2px #0000001a;color:#000;font-size:.875rem;font-weight:600;margin-left:auto;min-width:20px;padding:2px 8px;text-align:center}.sidepanel-tab.active .tab-badge{background:#fff;color:#000}.sidepanel-content{background:#f0f0f0;border-radius:0;flex:1 1;margin:0;overflow-x:auto;overflow-y:auto;padding:24px}.ticket-list-titles{display:flex;flex-direction:column;gap:18px;margin-top:12px}.ticket-title-row{align-items:center;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#ffffffd9;border:1.5px solid #e0e7ef;border-radius:18px;box-shadow:0 4px 24px 0 #2c3e501a;color:#232946;display:flex;font-size:1.08rem;font-weight:700;justify-content:space-between;margin-bottom:8px;padding:22px 28px 16px;position:relative;transition:box-shadow .2s,transform .2s}.ticket-title-row:hover{box-shadow:0 12px 40px 0 #6366f12e;transform:translateY(-2px) scale(1.01)}.ticket-title-text{color:#6366f1;font-size:1.12rem;font-weight:900;letter-spacing:.5px}.ticket-list-details{margin-bottom:20px}.ticket-summary-cards{grid-gap:20px;display:grid;gap:20px;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));margin-bottom:30px;padding:0 20px}.summary-card{align-items:center;background:#fff;border-radius:12px;box-shadow:0 4px 12px #0000001a;display:flex;gap:16px;padding:20px;transition:all .3s ease}.summary-card:hover{box-shadow:0 8px 24px 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.2s}.resolve-btn:hover{background:linear-gradient(90deg,#10b981,#34d399);transform:translateY(-2px) scale(1.01)}.escalate-btn{background:linear-gradient(90deg,#f59e0b,#fbbf24);border-radius:10px;box-shadow:0 4px 24px 0 #f59e0b80;display:inline-block;font-size:1.08rem;font-weight:800;letter-spacing:1px;margin-left:18px;min-width:110px;padding:12px 32px;text-transform:uppercase;transition:background .2s,box-shadow .2s,transform .2s}.escalate-btn:hover{background:linear-gradient(90deg,#dc2626,#ef4444);box-shadow:0 6px 20px 0 #dc262666}.reopen-btn{background:linear-gradient(90deg,#059669,#10b981);border:none;border-radius:12px;box-shadow:0 4px 16px 0 #05966924;color:#fff;cursor:pointer;font-size:.95rem;font-weight:700;letter-spacing:.3px;margin:8px 0;padding:12px 24px;transition:background .2s,box-shadow .2s,transform .2s;width:100%}.reopen-btn:hover{background:linear-gradient(90deg,#10b981,#059669);box-shadow:0 6px 24px 0 #05966938;transform:translateY(-2px) 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16px}.agent-reply-header{align-items:center;display:flex;justify-content:space-between;margin-bottom:4px}.agent-reply-agent{color:#6366f1;font-size:1.01rem;font-weight:700}.agent-reply-date{color:#a0aec0;font-size:.98rem}.agent-reply-message{color:#232946;font-size:1.05rem;margin-top:2px}.ticket-attachment{margin-bottom:10px;margin-top:18px}.attachment-img{background:#fff;border:1.5px solid #e0e7ef;border-radius:8px;box-shadow:0 2px 8px 0 #6366f1a0;max-height:120px;max-width:220px}.attachment-link{color:#6366f1;font-size:1.01rem;font-weight:700;text-decoration:underline;transition:color .2s}.attachment-link:hover{color:#60a5fa}.open-media-btn{background:linear-gradient(90deg,#6366f1,#60a5fa);border-radius:10px;box-shadow:0 2px 8px 0 #6366f121;font-size:1.01rem;font-weight:800;padding:8px 22px;transition:background .2s,box-shadow .2s,transform .2s}.open-media-btn:hover{background:linear-gradient(90deg,#60a5fa,#6366f1);box-shadow:0 6px 24px 0 #6366f12e;transform:translateY(-2px) 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.value,.detail-value{text-align:left!important}}.action-buttons{gap:8px}.btn-in-progress{background:linear-gradient(135deg,#3b82f6,#1d4ed8);border:none;border-radius:6px;color:#fff;cursor:pointer;font-size:.85rem;font-weight:500;padding:6px 12px;transition:all .2s ease;white-space:nowrap}.btn-in-progress:hover{background:linear-gradient(135deg,#2563eb,#1e40af);box-shadow:0 4px 12px #3b82f64d;transform:translateY(-1px)}.btn-closed{background:linear-gradient(135deg,#10b981,#059669);border:none;border-radius:6px;color:#fff;cursor:pointer;font-size:.85rem;font-weight:500;padding:6px 12px;transition:all .2s ease;white-space:nowrap}.btn-closed:hover{background:linear-gradient(135deg,#059669,#047857);box-shadow:0 4px 12px #10b9814d;transform:translateY(-1px)}.agdash-nav-svg{display:block}.agdash-overview{padding:.5rem 0 1rem}.agdash-overview-title{font-size:1.2rem;font-weight:700;margin-bottom:.25rem}.agdash-overview-sub{color:#6c757d;font-size:.9rem;margin-bottom:1rem}.agdash-stat-row-4{grid-gap:1rem;display:grid;gap:1rem;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:1rem}.agdash-stat-sm{grid-gap:.75rem 1rem;align-items:center;background:#fff;border:1px solid #e9ecef;border-radius:12px;box-shadow:0 2px 8px #0000000f;display:grid;gap:.75rem 1rem;grid-template-columns:auto 1fr;min-height:100px;padding:1rem}.agdash-stat-sm-icon{align-items:center;border-radius:10px;display:flex;grid-row:span 2;height:48px;justify-content:center;width:48px}.agdash-stat-sm-icon--purple{background:#ede9fe;color:#6d28d9}.agdash-stat-sm-icon--blue{background:#dbeafe;color:#2563eb}.agdash-stat-sm-icon--amber{background:#fef3c7;color:#d97706}.agdash-stat-sm-icon--green{background:#d1fae5;color:#059669}.agdash-stat-sm-text{align-items:flex-end;display:flex;flex-direction:column;gap:.25rem;text-align:right}.agdash-stat-sm-num{font-size:1.6rem;font-weight:700}.agdash-stat-sm-label{color:#6c757d;font-size:.65rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase}.agdash-stat-row-3{grid-gap:1rem;display:grid;gap:1rem;grid-template-columns:repeat(3,minmax(0,1fr))}.agdash-metric{background:#fff;border:1px solid #e9ecef;border-radius:12px;box-shadow:0 2px 8px #0000000f;display:flex;flex-direction:column;gap:.5rem;min-height:140px;padding:1.15rem}.agdash-metric-hd{align-items:center;display:flex;gap:.65rem}.agdash-metric-ico--neutral{align-items:center;background:#f1f3f5;border-radius:10px;color:#495057;display:flex;height:40px;justify-content:center;width:40px}.agdash-metric-k{color:#6c757d;font-size:.65rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.agdash-metric-v{font-size:1.65rem;font-weight:700}.agdash-metric-trend{font-size:.85rem;font-weight:600;margin:auto 0 0}.agdash-metric-trend--pos{color:#059669}@media (max-width:1100px){.agdash-stat-row-4{grid-template-columns:repeat(2,minmax(0,1fr))}.agdash-stat-row-3{grid-template-columns:1fr}}.agent-dashboard.agent-dashboard-ref{--adr-page-bg:#f3f4f6;--adr-surface:#fff;--adr-border:#e5e7eb;--adr-text:#111827;--adr-muted:#6b7280;--adr-subtle:#9ca3af;--adr-purple:#6366f1;--adr-purple-soft:#eef2ff;--adr-blue:#2563eb;--adr-blue-soft:#dbeafe;--adr-amber:#d97706;--adr-amber-soft:#fef3c7;--adr-red:#dc2626;--adr-red-soft:#fef2f2;--adr-green:#059669;--adr-green-soft:#d1fae5;--adr-radius-lg:10px;--adr-radius-md:8px;--adr-radius-pill:999px;--adr-shadow-card:0 1px 2px #0f172a0f;--adr-gutter-x:24px;background:var(--adr-page-bg)!important;box-sizing:border-box;color:var(--adr-text);display:flex;flex-direction:column;font-family:Inter,system-ui,-apple-system,Segoe 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.adr-header__inner{align-items:flex-start;display:flex;flex-wrap:wrap;gap:20px;justify-content:space-between;margin:0;max-width:none}.agent-dashboard-ref .adr-header__left{align-items:center;display:flex;flex:1 1;flex-direction:row;flex-wrap:wrap;gap:16px 28px;min-width:0}.agent-dashboard-ref .adr-header__text{align-items:flex-start;display:flex;flex-direction:column;min-width:0}.agent-dashboard-ref .adr-header__title{color:var(--adr-text);font-size:1.5rem;font-weight:700;letter-spacing:-.02em;margin:0 0 6px}.agent-dashboard-ref .adr-header__welcome{color:var(--adr-muted);font-size:1rem;font-weight:500;margin:0 0 4px}.agent-dashboard-ref .adr-header__email{color:var(--adr-subtle);font-size:.8125rem;margin:0}.agent-dashboard-ref .adr-availability{align-items:center;background:#fafafa;border:1px solid #d1d5db;border-radius:var(--adr-radius-pill);display:inline-flex;flex-shrink:0;gap:6px;min-height:30px;padding:3px 10px 3px 8px}.agent-dashboard-ref .adr-availability__dot{background:#22c55e;border-radius:50%;box-shadow:0 0 0 1.5px #22c55e47;flex-shrink:0;height:6px;width:6px}.agent-dashboard-ref .adr-availability__select{appearance:none;background:#0000;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 24 24' fill='none' stroke='%236b7280' stroke-width='2.2'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");background-position:right 0 center;background-repeat:no-repeat;background-size:10px 10px;border:none;color:var(--adr-text);cursor:pointer;font-size:.8125rem;font-weight:500;line-height:1.25;min-height:0;padding:2px 18px 2px 0}.agent-dashboard-ref .adr-availability__select option{font-size:.8125rem;font-weight:500;padding:6px 10px}.agent-dashboard-ref .adr-availability__select:disabled{cursor:not-allowed;opacity:.6}.agent-dashboard-ref .adr-availability__dot--muted{background:#9ca3af;box-shadow:none}.agent-dashboard-ref .adr-header__actions{align-items:center;display:flex;flex-wrap:wrap;gap:10px;margin-left:auto}.agent-dashboard-ref .adr-btn{align-items:center;background:#f9fafb;border:1px solid var(--adr-border);border-radius:var(--adr-radius-md);color:var(--adr-text);cursor:pointer;display:inline-flex;font-size:.875rem;font-weight:500;gap:6px;height:36px;justify-content:center;padding:0 12px;transition:background .15s,border-color .15s}.agent-dashboard-ref .adr-btn:hover{background:#f3f4f6;border-color:#d1d5db}.agent-dashboard-ref .adr-btn__icon{color:var(--adr-muted);flex-shrink:0}.agent-dashboard-ref .adr-btn--logout .adr-btn__icon--danger{color:#ef4444}.agent-dashboard-ref .adr-btn--logout{color:#b91c1c}.agent-dashboard-ref .adr-btn--logout:hover{background:#fef2f2;border-color:#fecaca}.agent-dashboard-ref .adr-shell{grid-gap:0;align-items:stretch;display:grid;flex:1 1 auto;gap:0;grid-template-columns:228px minmax(0,1fr);grid-template-rows:1fr;margin:0;max-width:none;min-height:0;padding:0 var(--adr-gutter-x) 0 0}@media (max-width:960px){.agent-dashboard-ref .adr-shell{grid-template-columns:1fr;grid-template-rows:auto;padding:0 var(--adr-gutter-x) 24px}.agent-dashboard-ref .adr-sidebar{border-bottom:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);border-right:none;box-shadow:var(--adr-shadow-card);height:auto;margin-top:12px;min-height:0;padding:12px 12px 16px}}.agent-dashboard-ref .adr-sidebar{align-self:stretch;background:var(--adr-surface);border:none;border-radius:0;border-right:1px solid var(--adr-border);box-shadow:none;box-sizing:border-box;height:100%;min-height:100%;padding:14px 10px 56px var(--adr-gutter-x)}.agent-dashboard-ref .adr-sidebar__title{color:var(--adr-subtle);font-size:.65rem;font-weight:600;letter-spacing:.12em;margin:0;padding:0 0 8px;text-transform:uppercase}.agent-dashboard-ref .adr-nav-row{align-items:center;background:#0000;border:none;border-radius:var(--adr-radius-md);cursor:pointer;display:flex;gap:8px;margin-bottom:2px;padding:7px 6px;text-align:left;transition:background .15s;width:100%}.agent-dashboard-ref .adr-nav-row:hover{background:#f9fafb}.agent-dashboard-ref .adr-nav-row--active[data-tab=overview]{background:var(--adr-purple-soft)}.agent-dashboard-ref .adr-nav-row--active[data-tab=overview] .adr-nav-label{color:var(--adr-purple);font-weight:600}.agent-dashboard-ref .adr-nav-row--active[data-tab=overview] .adr-nav-badge{background:var(--adr-purple);color:#fff}.agent-dashboard-ref .adr-nav-row--active:not([data-tab=overview]){background:#f1f5f9}.agent-dashboard-ref .adr-nav-row--active:not([data-tab=overview]) .adr-nav-label{color:var(--adr-text);font-weight:600}.agent-dashboard-ref .adr-nav-icon{align-items:center;border-radius:8px;display:flex;flex-shrink:0;height:32px;justify-content:center;width:32px}.agent-dashboard-ref .adr-nav-icon svg{height:16px;width:16px}.agent-dashboard-ref .adr-nav-icon--overview{background:var(--adr-purple-soft);color:var(--adr-purple)}.agent-dashboard-ref .adr-nav-icon--new{background:var(--adr-blue-soft);color:var(--adr-blue)}.agent-dashboard-ref .adr-nav-icon--in_progress{background:var(--adr-amber-soft);color:var(--adr-amber)}.agent-dashboard-ref .adr-nav-icon--escalated{background:#fee2e2;color:var(--adr-red)}.agent-dashboard-ref .adr-nav-icon--closed{background:var(--adr-green-soft);color:var(--adr-green)}.agent-dashboard-ref .adr-nav-row--active[data-tab=overview] .adr-nav-icon--overview{background:#e0e7ff;color:var(--adr-purple)}.agent-dashboard-ref .adr-nav-label{color:#374151;flex:1 1;font-size:.8125rem;font-weight:500;line-height:1.2}.agent-dashboard-ref .adr-nav-badge{align-items:center;background:#f3f4f6;border-radius:var(--adr-radius-pill);color:var(--adr-muted);display:inline-flex;font-size:.75rem;font-weight:600;height:22px;justify-content:center;min-width:22px;padding:0 6px}.agent-dashboard-ref .adr-main{align-self:start;background:var(--adr-surface);border:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);box-shadow:var(--adr-shadow-card);box-sizing:border-box;margin:10px 0 24px 14px;min-height:0;padding:14px 16px 18px;width:100%}@media (max-width:960px){.agent-dashboard-ref .adr-main{margin:0 0 24px}}.agent-dashboard-ref .adr-dashboard__head{margin-bottom:12px}.agent-dashboard-ref .adr-dashboard__title{color:var(--adr-text);font-size:1.0625rem;font-weight:700;letter-spacing:-.02em;line-height:1.25;margin:0 0 3px}.agent-dashboard-ref .adr-dashboard__sub{color:var(--adr-muted);font-size:.8125rem;line-height:1.35;margin:0}.agent-dashboard-ref .adr-kpi-row{grid-gap:10px;display:grid;gap:10px;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:12px}@media (max-width:1100px){.agent-dashboard-ref .adr-kpi-row{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:520px){.agent-dashboard-ref .adr-kpi-row{grid-template-columns:1fr}}.agent-dashboard-ref .adr-kpi{align-items:center;background:var(--adr-surface);border:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);box-shadow:var(--adr-shadow-card);display:flex;gap:10px;padding:11px 12px}.agent-dashboard-ref .adr-kpi__icon-wrap{align-items:center;border-radius:8px;display:flex;flex-shrink:0;height:36px;justify-content:center;width:36px}.agent-dashboard-ref .adr-kpi__icon-wrap .agdash-nav-svg,.agent-dashboard-ref .adr-kpi__icon-wrap svg{height:18px;width:18px}.agent-dashboard-ref .adr-kpi--purple .adr-kpi__icon-wrap{background:var(--adr-purple-soft);color:var(--adr-purple)}.agent-dashboard-ref .adr-kpi--blue .adr-kpi__icon-wrap{background:var(--adr-blue-soft);color:var(--adr-blue)}.agent-dashboard-ref .adr-kpi--amber .adr-kpi__icon-wrap{background:var(--adr-amber-soft);color:var(--adr-amber)}.agent-dashboard-ref .adr-kpi--green 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#0000001a;color:#374151;cursor:pointer;display:flex;font-size:.9rem;font-weight:500;gap:8px;padding:10px 20px;text-decoration:none;transition:all .2s ease}.manager-dashboard .action-button:hover{background:#f9fafb;border-color:#9ca3af;box-shadow:0 4px 12px #00000026;transform:translateY(-1px)}.manager-dashboard .action-button:disabled{box-shadow:0 1px 3px #0000001a;cursor:not-allowed;opacity:.6;transform:none}.manager-dashboard .action-button.refresh-btn{background:#f0f5ff;border-color:#3b82f6;color:#1e40af}.manager-dashboard .action-button.refresh-btn:hover:not(:disabled){background:#e0e7ff;border-color:#2563eb;color:#1e3a8a}.manager-dashboard .product-dashboard-btn{align-items:center;background:#f8fafc;border:1px solid #d1d5db;border-radius:6px;color:#374151;cursor:pointer;display:flex;font-size:14px;font-weight:500;gap:6px;padding:8px 16px;transition:all .2s ease}.manager-dashboard .product-dashboard-btn:hover{background:#e5e7eb;border-color:#9ca3af}.manager-dashboard.sidepanel-layout{background:#0000;display:flex;flex-direction:column;min-height:100vh;position:relative;z-index:1}.manager-dashboard .sidepanel-main{display:flex;flex:1 1 auto;height:100%;min-height:0}.manager-dashboard .sidepanel-nav{align-items:stretch;background:#fff;border-right:1px solid #e9ecef;display:flex;flex-direction:column;margin-top:23px;min-width:250px!important;padding:20px 0 0;position:sticky;top:0;width:280px!important;z-index:100}.manager-dashboard .sidepanel-tab{align-items:center;background:#fff;border:1px solid #e5e7eb;border-radius:8px;box-shadow:none;color:#646363;display:flex;font-size:1rem;font-weight:600;justify-content:space-between;margin:2px 22px 7px 17px;padding:13px 19px;text-align:left;transition:none}.manager-dashboard .sidepanel-tab.active{background:#f5f6f3;box-shadow:none;color:#3e4858;transform:none}.manager-dashboard .tab-badge{background:#e3f1f2;border-radius:6px;box-shadow:0 1px 2px #0000001a;color:#171212;font-size:.875rem;font-weight:600;margin-left:auto;min-width:20px;padding:2px 9px;text-align:center}.manager-dashboard .sidepanel-tab.active .tab-badge{background:#fff;color:#000}.manager-dashboard .sidepanel-content{background:#fff;border-radius:0;flex:1 1;font-size:1.05rem;margin:0;overflow-x:hidden;overflow-y:auto;padding:32px}.manager-dashboard .main-product-filter{overflow:visible;position:relative;z-index:100}.manager-dashboard .main-product-filter select{appearance:menulist;cursor:pointer;position:relative;z-index:101}.header-actions{align-items:center;display:flex;gap:16px}.manager-logout-btn{align-items:center;background:#f2efef;border:1px solid #ab9f9f;border-radius:6px;color:#b71f1f;cursor:pointer;display:flex;font-size:14px;font-weight:500;gap:6px;padding:10px 19px;transition:all .2s ease}.manager-logout-btn:hover{background:#f9fafb;color:#374151}.escalated-tickets-section{border-radius:12px;margin:20px;max-width:100%;overflow-x:hidden;padding:0}.no-escalated-tickets{padding-left:35px}.escalated-table-container{max-width:100%;overflow-x:hidden;overflow-y:auto}.escalated-table{background:#fff;border-collapse:initial;border-spacing:0;min-width:100%;table-layout:auto;width:100%}.table-header{background:#f8f9fa;border-bottom:2px solid #e9ecef}.header-cell{border:none;color:#6c757d;font-size:12px;padding:16px 20px;text-align:left}.manager-dashboard .escalated-table .header-cell:first-child{padding:12px 16px;text-align:left;width:15%}.manager-dashboard .escalated-table .table-cell:first-child{padding:16px;text-align:left;vertical-align:middle;width:15%}.manager-dashboard .escalated-table .header-cell:nth-child(2){padding:12px 16px;text-align:left;width:45%}.manager-dashboard .escalated-table .table-cell:nth-child(2){word-wrap:break-word;overflow-wrap:break-word;padding:16px;text-align:left;vertical-align:middle;white-space:normal;width:45%}.manager-dashboard .escalated-table .header-cell:nth-child(3){padding:12px 16px;text-align:center;width:25%}.manager-dashboard .escalated-table .table-cell:nth-child(3){padding:16px;text-align:center;vertical-align:middle;width:25%}.manager-dashboard .escalated-table .table-cell.product{text-align:center}.manager-dashboard .escalated-table .header-cell:nth-child(4){padding:12px 16px;text-align:center;width:15%}.manager-dashboard .escalated-table .table-cell:nth-child(4){padding:16px;text-align:center;vertical-align:middle;width:15%}.manager-dashboard .escalated-table .issue-name{word-wrap:break-word;line-height:1.4;margin:0;max-width:100%;overflow-wrap:break-word;padding:0;text-align:left;white-space:normal}.manager-dashboard .escalated-table .product-badge{background:#e8f4fd!important;border:1px solid #bbdefb!important;border-radius:12px!important;color:#1565c0!important;display:inline-block!important;font-size:11px!important;font-weight:600!important;margin:0!important;min-width:60px!important;opacity:1!important;padding:6px 12px!important;text-align:left!important;text-transform:none!important;visibility:visible!important;white-space:nowrap!important}.manager-dashboard .escalated-table .action-btn{align-items:center!important;background:#bdeeef!important;border:none!important;border-radius:6px!important;color:#031a18!important;cursor:pointer!important;display:flex!important;font-size:12px!important;font-weight:600!important;justify-content:center!important;line-height:1!important;margin:0 auto!important;min-width:80px!important;padding:8px 16px!important;text-align:center!important;transition:all .2s ease!important;white-space:nowrap!important}.manager-dashboard .escalated-table .table-row{border-bottom:1px solid #e9ecef;transition:background-color .2s ease}.manager-dashboard .escalated-table .table-row:hover{background-color:#f8f9fa}.table-cell{border:none;padding:20px;vertical-align:middle}.ticket-no{color:#495057;font-size:14px;font-weight:600}.issue-name{color:#212529;font-size:14px;font-weight:500}.product{text-align:center}.product-badge{background:#e3f2fd;color:#1976d2;font-size:12px;padding:6px 16px;text-transform:uppercase}.actions{text-align:center}.action-btn{background:#007bff;border-radius:50%;color:#fff;font-size:18px;font-weight:700;height:32px;justify-content:center;margin:0 auto;width:32px}.action-btn:hover{background:#0056b3;transform:scale(1.1)}.closed-tickets-section{border-radius:12px;margin:20px;max-width:100%;overflow-x:hidden;padding:0}.closed-table-container{max-width:100%;overflow-x:hidden;overflow-y:auto}.closed-table{background:#fff;border-collapse:collapse;min-width:100%;table-layout:auto;width:100%}.closed-table .header-cell:first-child,.closed-table .table-cell:first-child{text-align:left;width:15%}.closed-table .header-cell:nth-child(2),.closed-table .table-cell:nth-child(2){text-align:left;width:50%}.closed-table .header-cell:nth-child(3),.closed-table .table-cell:nth-child(3){text-align:center;width:20%}.closed-table .header-cell:nth-child(4),.closed-table .table-cell:nth-child(4){text-align:center;width:15%}.manager-dashboard .closed-tickets-section .closed-table .product-badge{background:#e8f5e8!important;border:1px solid #c8e6c9!important;border-radius:12px!important;color:#2e7d32!important;display:inline-block!important;font-size:11px!important;font-weight:600!important;margin:0!important;min-width:60px!important;opacity:1!important;padding:6px 12px!important;text-align:left!important;text-transform:none!important;visibility:visible!important;white-space:nowrap!important}.manager-dashboard .closed-tickets-section .closed-table .action-btn{align-items:center!important;background:#bdeeef!important;border:none!important;border-radius:6px!important;color:#031a18!important;cursor:pointer!important;display:flex!important;font-size:12px!important;font-weight:600!important;justify-content:center!important;line-height:1!important;margin:0 auto!important;min-width:80px!important;padding:8px 16px!important;text-align:center!important;transition:all .2s ease!important;white-space:nowrap!important}.manager-dashboard .closed-tickets-section .closed-table .action-btn:hover{background:#0056b3!important;transform:translateY(-1px)!important}.overview-section{display:flex;flex-direction:column;gap:32px;margin-top:15px}.metrics-grid{grid-gap:16px;display:grid;gap:16px;grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.manager-dashboard .metrics-grid-row-2 .metric-card{padding:28px 24px}.manager-dashboard .metrics-grid-row-2 .metric-top{margin-bottom:12px}.manager-dashboard .metrics-grid-row-2 .metric-emoji,.manager-dashboard .metrics-grid-row-2 .metric-value{font-size:1.25rem}.manager-dashboard .metrics-grid-row-2 .metric-card h3{font-size:.8rem}.manager-dashboard .metric-card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffffe6;border:1px solid #e0e7ef;border-radius:12px;box-shadow:0 4px 16px 0 #2c3e5014;padding:36px;text-align:center;transition:transform .2s,box-shadow .2s}.manager-dashboard .metric-card:hover{box-shadow:0 8px 32px 0 #2c3e501a;transform:none}.manager-dashboard .metric-top{align-items:baseline;display:flex;gap:6px;justify-content:center;margin-bottom:16px}.manager-dashboard .metric-emoji{align-items:center;display:flex;font-size:1.5rem;line-height:1}.manager-dashboard .metric-value{color:#1e293b;font-size:1.5rem;font-weight:500;line-height:1;margin:0}.manager-dashboard .metric-card h3{color:#64748b;font-size:.9rem;font-weight:600;letter-spacing:.5px;margin:0;text-align:center;text-transform:uppercase}.recent-tickets{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fff;border:1px solid #e0e7ef;border-radius:16px;box-shadow:0 8px 32px 0 #2c3e501a;padding:32px}.recent-tickets h3{color:#1e293b;font-size:1.3rem;font-weight:500;margin:0 0 20px}.ticket-list{grid-gap:20px;display:grid;gap:20px;grid-template-columns:repeat(2,1fr);padding:5px}.manager-dashboard .ticket-item{background:#fbfdfe;border:1px solid #e2e8f0;border-radius:25px;padding:20px 20px 7px!important;transition:background .2s}.ticket-info{justify-content:space-between;margin-bottom:2px;padding:15px!important}.ticket-title{color:#1e293b;margin-left:-10px}.ticket-status{background:#e0e7ef;border-radius:20px;color:#64748b;font-size:.8rem;font-weight:600;padding:4px 12px;text-transform:uppercase}.manager-dashboard .ticket-item .ticket-status.closed{background:#d4edda;color:#155724}.manager-dashboard .ticket-item .ticket-status.escalated{background:#f8d7da;color:#721c24}.ticket-meta{color:#64748b;justify-content:space-between}.team-section h3{color:#1e293b;font-size:1.3rem;font-weight:700;margin:0 0 24px}.team-grid{grid-gap:24px;display:grid;gap:24px;grid-template-columns:repeat(auto-fit,minmax(300px,1fr))}.team-member-card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffffe6;border:1px solid #e0e7ef;border-radius:16px;box-shadow:0 8px 32px 0 #2c3e501a;padding:24px;transition:transform .2s,box-shadow .2s}.team-member-card:hover{box-shadow:0 12px 40px 0 #2c3e5026;transform:translateY(-4px)}.member-info h4{color:#1e293b;font-size:1.1rem;font-weight:700;margin:0 0 8px}.member-info p{color:#64748b;font-size:.9rem;margin:0 0 20px}.member-stats{grid-gap:16px;display:grid;gap:16px;grid-template-columns:repeat(2,minmax(0,1fr))}.stat{text-align:center}.stat-label{color:#64748b;display:block;font-size:.8rem;font-weight:600;margin-bottom:4px}.stat-value{color:#1e293b;display:block;font-size:1.5rem;font-weight:900}.escalated-section h3{color:#1e293b;font-size:1.3rem;font-weight:700;margin:0 0 24px}.manager-dashboard .ticket-card.escalated{background:#fef2f2e6;border:2px solid #fecaca;border-radius:16px;box-shadow:0 8px 32px 0 #ef44441a;margin-bottom:16px!important;padding:16px!important}.ticket-header{margin-bottom:16px}.ticket-header h4{color:#1e293b;font-size:1.1rem;font-weight:700;margin:0}.priority-badge.urgent{background:linear-gradient(90deg,#ef4444,#f87171);border-radius:20px;color:#fff;font-size:.8rem;font-weight:700;padding:6px 16px;text-transform:uppercase}.ticket-details p{color:#374151;font-size:.9rem;margin:0 0 8px}.ticket-actions{align-items:center;margin-top:20px}.ticket-actions select{background:#fff;border:2px solid #e2e8f0;border-radius:10px;color:#1e293b;cursor:pointer;font-size:.9rem;padding:10px 16px;transition:border-color .2s}.ticket-actions select:focus{border-color:#10b981;box-shadow:0 0 0 3px #10b9811a;outline:none}.closed-section h3{color:#1e293b;font-size:1.5rem;font-weight:700;margin:0 0 24px}.manager-dashboard .ticket-card.closed{background:#f8f9fa;border:1px solid #e2e8f0;border-radius:12px;margin-bottom:12px!important;padding:12px!important;transition:transform .2s}.manager-dashboard .ticket-card.closed:hover{transform:translateY(-1px)}.status-badge.closed{background:linear-gradient(90deg,#6b7280,#9ca3af);border-radius:20px;color:#fff;font-size:.75rem;font-weight:700;letter-spacing:.5px;padding:6px 12px;text-transform:uppercase}.no-tickets{background:#fffc;border:2px dashed #cbd5e1;border-radius:12px;color:#64748b;padding:40px 20px}.reports-section h3{color:#1e293b;font-size:1.3rem;font-weight:700;margin:0 0 24px}.report-cards{grid-gap:24px;display:grid;gap:24px;grid-template-columns:repeat(auto-fit,minmax(300px,1fr))}.report-card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffffe6;border:1px solid #e0e7ef;border-radius:16px;box-shadow:0 8px 32px 0 #2c3e501a;padding:24px}.report-card h4{color:#1e293b;font-size:1.1rem;font-weight:700;margin:0 0 16px}.report-content p{color:#374151;font-size:.9rem;margin:0 0 8px}.member-report{grid-gap:70px;align-items:center;border-bottom:1px solid #e2e8f0;display:grid;gap:70px;grid-template-columns:1fr auto auto;padding:12px 0}.member-report:last-child{border-bottom:none}.member-report strong{color:#1e293b;font-weight:600}.member-report span{color:#64748b;font-size:.85rem;min-width:80px;text-align:right}.manager-dashboard .ticket-card{background:#fff;border:1.5px solid #e0e7ef;border-radius:20px;box-shadow:0 6px 32px 0 #2c3e5021;margin-bottom:20px!important;padding:20px 24px 40px!important;position:relative;transition:box-shadow .2s,transform .2s}.manager-dashboard .ticket-card:hover{box-shadow:0 16px 48px 0 #6366f12e;transform:translateY(-2px) scale(1.02)}.ticket-header{align-items:flex-start;margin-bottom:20px}.ticket-info h3{color:#232946;font-size:1.25rem;font-weight:900;margin:0 0 6px}.ticket-customer{color:#718096;font-size:.95rem}.status-badge{background:linear-gradient(90deg,#6366f1,#60a5fa);border:none;border-radius:18px;box-shadow:0 2px 8px 0 #2c3e501a;font-size:1.01rem;font-weight:800;letter-spacing:.5px;margin-left:10px;padding:7px 22px}.status-badge.escalated{background:linear-gradient(90deg,#dc2626,#ef4444);color:#fff;font-weight:800;letter-spacing:.5px;text-transform:uppercase}.ticket-body{color:#4a5568;line-height:1.7;margin-bottom:18px}.ticket-details{display:flex;flex-wrap:wrap;gap:18px;margin-bottom:18px}.detail-row{align-items:center;display:flex;margin-bottom:6px}.detail-label{color:#6366f1;font-weight:700;margin-right:10px;min-width:110px}.detail-value{color:#232946}.product-badge{background:linear-gradient(90deg,#6366f1,#60a5fa);box-shadow:0 2px 8px 0 #6366f14d;color:#fff;font-weight:600}.module-badge{background:linear-gradient(90deg,#8b5cf6,#a855f7);border-radius:20px;box-shadow:0 2px 8px 0 #8b5cf64d;color:#fff;display:inline-block;font-size:.85rem;font-weight:600;padding:4px 12px}.ticket-module{color:#8b5cf6;font-size:.9rem;font-weight:600;margin-left:8px}.ticket-description{background:#f3f4f6;border-radius:10px;color:#4a5568;font-size:1.08rem;line-height:1.7;margin-bottom:18px;padding:16px 18px}.ticket-meta{border:none;color:#8d96a1;font-size:.85rem;margin-left:9px;margin-top:-35px}.meta-item{margin-right:18px}.ticket-actions{justify-content:flex-end;margin-top:10px}.ticket-actions.fixed-bottom{background:#fff;border-radius:0 0 20px 20px;border-top:1px solid #e0e7ef;bottom:0;display:flex;gap:12px;justify-content:flex-end;left:0;padding:16px 32px;position:absolute;right:0}.resolve-btn{background:linear-gradient(90deg,#34d399,#10b981);border-radius:10px;box-shadow:0 2px 8px 0 #34d3994d;font-weight:700;padding:12px 24px;transition:all .2s}.resolve-btn:hover{box-shadow:0 6px 24px 0 #34d39966}.ticket-card.escalated{background:linear-gradient(135deg,#fff7ed,#fed7aa);border:2px solid #f59e0b;box-shadow:0 8px 32px 0 #f59e0b26}.ticket-card.escalated .ticket-header{background:linear-gradient(90deg,#f59e0b,#fbbf24);border-radius:12px 12px 0 0;color:#fff;margin:-24px -24px 20px;padding:20px 24px}.ticket-card.escalated .ticket-info h3{color:#fff}.escalated-notice{background:#fef2f2;border:1px solid #fecaca;border-radius:8px;color:#dc2626;font-weight:600;margin:16px 0;padding:12px 16px}.escalated-notice p{color:#dc2626;margin:0}.reply-section{background:#f8fafc;border-radius:12px;box-shadow:0 2px 8px 0 #2c3e500f;margin-top:24px;padding:18px 18px 12px}.reply-label{color:#6366f1;display:block;font-weight:700;margin-bottom:8px}.reply-textarea{border:1.5px solid #e0e7ef;font-size:1.05rem;margin-bottom:10px;min-height:60px;padding:10px 14px;transition:border .2s}.reply-textarea:focus{border:1.5px solid #6366f1}.send-reply-btn{background:linear-gradient(90deg,#6366f1,#60a5fa);border-radius:10px;box-shadow:0 2px 8px 0 #6366f121;font-size:1.05rem;font-weight:800;margin-top:6px;padding:10px 28px;transition:background .2s,box-shadow .2s,transform .2s}.send-reply-btn:disabled{background:#e0e7ef;color:#a0aec0}.send-reply-btn:hover:not(:disabled){background:linear-gradient(90deg,#60a5fa,#6366f1);box-shadow:0 6px 24px 0 #6366f12e;transform:translateY(-2px) scale(1.04)}.reply-success{color:#34d399;font-weight:700;margin-top:8px}.ticket-attachment{margin:16px 0}.open-media-btn{background:linear-gradient(90deg,#8b5cf6,#a855f7);box-shadow:0 2px 8px 0 #8b5cf64d;padding:8px 16px;transition:all .2s}.open-media-btn:hover{box-shadow:0 4px 16px 0 #8b5cf666;transform:translateY(-1px)}.media-preview-modal{align-items:center;background:#000c;bottom:0;display:flex;justify-content:center;left:0;position:fixed;right:0;top:0;z-index:1000}.attachment-img-large{max-height:90vh;max-width:90vw}.attachment-img-large,.attachment-pdf{border-radius:8px;box-shadow:0 8px 32px 0 #0000004d}.attachment-pdf{height:90vh;width:90vw}.close-media-btn{align-items:center;background:#dc2626;border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;font-size:1.5rem;height:40px;justify-content:center;position:absolute;right:20px;top:20px;transition:all .2s;width:40px}.close-media-btn:hover{background:#ef4444;transform:scale(1.1)}.ticket-list-details{background:#f8fafc;border-radius:16px;margin:24px 0;padding:24px}.no-tickets{color:#718096;font-size:1.1rem}.reply-modal-overlay{align-items:center;background:#00000080;bottom:0;display:flex;justify-content:center;left:0;position:fixed;right:0;top:0;z-index:1000}.reply-modal{background:#fff;border-radius:16px;box-shadow:0 20px 60px #0000004d;max-height:80vh;max-width:600px;overflow-y:auto;width:90%}.reply-modal-header{align-items:center;border-bottom:1px solid #e5e7eb;display:flex;justify-content:space-between;padding:24px 24px 16px}.reply-modal-header h3{color:#1f2937;font-size:1.2rem;font-weight:700;margin:0}.close-reply-btn{background:none;border:none;border-radius:4px;color:#6b7280;cursor:pointer;font-size:1.5rem;padding:4px;transition:all .2s}.close-reply-btn:hover{background:#f3f4f6;color:#374151}.reply-modal-content{padding:24px}.ticket-info{background:#0000;border:none;border-radius:0;margin-bottom:20px;padding:0}.ticket-info p{color:#374151;font-size:.95rem;margin:8px 0}.reply-form{display:flex;flex-direction:column;gap:16px}.reply-form label{color:#374151;font-size:.95rem;font-weight:600}.reply-textarea{min-height:120px}.reply-actions{gap:12px;justify-content:flex-end}.reply-cancel-btn{background:#fff;border:1px solid #d1d5db;border-radius:8px;color:#374151;cursor:pointer;font-size:.95rem;font-weight:600;min-width:100px;padding:12px 24px;transition:all .2s ease}.reply-cancel-btn:hover:not(:disabled){background:#f8fafc;border-color:#9ca3af;transform:translateY(-1px)}.reply-cancel-btn:active{background:#3b82f6;border-color:#2563eb;color:#fff;transform:translateY(0)}.reply-cancel-btn:disabled{background:#9ca3af;cursor:not-allowed;transform:none}.reply-send-btn-toggled{background:#fff!important;border:1px solid #d1d5db!important;color:#374151!important}.reply-cancel-btn-toggled{background:#3b82f6!important;border:1px solid #2563eb!important;color:#fff!important}.ticket-reply-section{background:#f8fafc;border:1px solid #e2e8f0;border-radius:8px;margin-top:16px;padding:16px}.reply-btn{border-radius:8px;font-size:.9rem;gap:8px;padding:10px 20px}.reply-btn:hover{background:linear-gradient(135deg,#1d4ed8,#1e40af)}.ticket-with-reply{margin-bottom:20px}.ticket-reply-section{display:flex;justify-content:flex-end;margin-top:12px;padding:0 16px 16px}.reply-btn{align-items:center;background:linear-gradient(135deg,#3b82f6,#1d4ed8);border:none;border-radius:6px;color:#fff;cursor:pointer;display:flex;font-size:.85rem;font-weight:600;gap:6px;padding:8px 16px;transition:all .2s ease}.reply-btn:hover{background:linear-gradient(135deg,#2563eb,#1e40af);box-shadow:0 4px 12px #3b82f64d;transform:translateY(-1px)}.reply-btn:active{transform:translateY(0)}@media (max-width:900px){.manager-dashboard .header-content{align-items:stretch;flex-direction:column;gap:16px}.manager-dashboard .header-actions{flex-wrap:wrap}.manager-dashboard .sidepanel-main{flex-direction:column}.manager-dashboard .sidepanel-nav{flex-direction:row;height:auto;overflow-x:hidden;padding:16px;position:relative;width:100%}.manager-dashboard .sidepanel-tab{border-radius:12px;flex:0 0 auto;margin:0 8px 0 0;padding:12px 20px;white-space:nowrap}.manager-dashboard .sidepanel-content{padding:20px}}@media (max-width:768px){.metrics-grid{grid-template-columns:repeat(2,1fr)}.report-cards,.team-grid{grid-template-columns:1fr}.ticket-actions{align-items:stretch;flex-direction:column}.header-actions{flex-direction:column;gap:12px}.reply-modal{margin:20px;width:95%}.reply-modal-header{padding:20px 20px 16px}.reply-modal-content{padding:20px}.reply-actions{flex-direction:column}.reply-cancel-btn,.reply-send-btn{width:100%}}@media (max-width:600px){.manager-dashboard .dashboard-header{padding:20px 0 16px}.manager-dashboard .header-content{padding:0 16px}.manager-dashboard .header-content h1{font-size:1.5rem}.manager-dashboard .header-actions{flex-direction:column;gap:12px}}@media (max-width:480px){.member-stats,.metrics-grid{grid-template-columns:1fr}.member-stats{gap:12px}}.analytics-section{padding:-10px}.analytics-header{margin-bottom:30px;text-align:center}.analytics-header h3{color:#1f2937;font-size:1.7rem;font-weight:700;margin-bottom:1px}.analytics-header p{color:#6b7280;font-size:.9rem;margin-bottom:18px;padding-top:-20px}.analytics-grid{grid-gap:15px;display:grid;gap:15px;grid-template-columns:repeat(2,1fr);margin-bottom:30px}.no-team-data{background:#f9fafb;border:1px dashed #d1d5db;border-radius:8px;color:#6b7280;padding:15px;text-align:center}.analytics-card{background:#fff;border:1px solid #e5e7eb;border-radius:20px;box-shadow:0 4px 6px #0000000d;padding:34px;transition:all .3s ease}.analytics-card h4{align-items:center;color:#1f2937;display:flex;font-size:1.2rem;font-weight:600;gap:20px;margin-bottom:20px}.kpi-grid{grid-gap:10px;display:grid;gap:10px;grid-template-columns:repeat(2,1fr)}.kpi-item{background:#f8fafc;border:1px solid #e2e8f0;border-radius:9px;gap:-5px;padding:2px}.kpi-icon,.kpi-item{align-items:center;display:flex}.kpi-icon{border-radius:12px;color:#fff;font-size:1.6rem;height:60px;justify-content:center;margin-top:-15px;width:60px}.kpi-content{flex:1 1}.kpi-value{color:#1f2937;font-size:1.1rem;font-weight:600;margin-bottom:4px}.kpi-label{color:#6b7280;font-size:.8rem;font-weight:500}.status-chart{display:flex;flex-direction:column;gap:16px}.status-bar{align-items:center;display:flex;gap:27px;padding:-7px}.status-label{color:#374151;font-size:.9rem;font-weight:500;min-width:80px}.status-bar-container{background:#e5e7eb;border-radius:7px;flex:1 1;height:9px;overflow:hidden;padding:1px}.status-bar-fill{border-radius:4px;height:100%;transition:width .3s ease}.status-bar-fill.new{background:linear-gradient(90deg,#10b981,#059669);padding:4px}.status-bar-fill.in-progress{background:linear-gradient(90deg,#f59e0b,#d97706);padding:4px}.status-bar-fill.escalated{background:linear-gradient(90deg,#ef4444,#dc2626);padding:4px}.status-bar-fill.closed{background:linear-gradient(90deg,#3b82f6,#1d4ed8);padding:4px}.status-count{color:#374151;font-size:.9rem;font-weight:600;min-width:40px;text-align:right}.team-chart{display:flex;flex-direction:column;gap:20px}.team-chart-item{background:#f8fafc;border:1px solid #e2e8f0;border-radius:12px;padding:16px}.member-chart-info{margin-bottom:16px}.member-name{color:#1f2937;font-size:1rem;font-weight:600;margin-bottom:4px}.member-role{color:#6b7280;font-size:.85rem;text-transform:capitalize}.performance-bars{display:flex;flex-direction:column;gap:12px}.performance-bar{align-items:center;display:flex;gap:12px}.bar-label{color:#374151;font-size:.85rem;font-weight:500;min-width:70px}.bar-container{background:#e5e7eb;border-radius:4px;flex:1 1;height:8px;overflow:hidden}.bar-fill{border-radius:4px;height:100%;transition:width .3s ease}.bar-fill.assigned{background:linear-gradient(90deg,#8b5cf6,#7c3aed)}.bar-fill.resolved{background:linear-gradient(90deg,#10b981,#059669)}.bar-value{color:#374151;font-size:.85rem;font-weight:600;min-width:30px;text-align:right}.activity-list{display:flex;flex-direction:column;gap:10px}.activity-item{background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;gap:13px;padding:19px;transition:all .2s 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1}.activity-title{color:#1f2937;font-size:.95rem;font-weight:600;margin-bottom:4px}.activity-details{color:#6b7280;font-size:.85rem;margin-bottom:4px}.activity-time{color:#a9afb8;font-size:.8rem}.activity-status{align-items:center;display:flex}.status-badge{font-size:.75rem;text-transform:capitalize}.status-badge.new{background:#dcfce7;color:#166534}.status-badge.in_progress{background:#fef3c7;color:#92400e}.status-badge.escalated{background:#fee2e2;color:#991b1b}.status-badge.closed{background:#dbeafe;color:#4661b9}.escalated-tickets-section{background-color:#fff;padding:20px;width:100%}.escalated-ticket-detail{font-size:.95rem}.escalated-info-card-title{font-size:1.05rem!important}.escalated-info-label,.escalated-info-value{font-size:.9rem!important}.escalated-chat-title{font-size:1.05rem!important}.escalated-message-sender{font-size:.85rem!important}.channel-badge{font-size:.75rem;opacity:.85}.escalated-message-time{font-size:.8rem!important}.escalated-message-content{font-size:.85rem!important}.escalated-header{background-color:#f8f9fa;border-left:3px solid #6c757d;border-radius:4px;margin-bottom:20px;margin-left:-30px;margin-top:-20px;padding:12px 16px}.escalated-count{color:#18242f;display:block;font-size:20px;font-weight:500;padding-left:35px}.no-escalated-tickets{background-color:#f8f9fa;border-radius:4px;color:#192a38;font-size:17px;padding:40px;text-align:center}.escalated-table-container{background:#fff;border:1px solid #e9ecef;border-radius:8px;box-shadow:0 2px 8px #0000001a;overflow-x:auto;overflow-y:visible;width:100%}.escalated-tickets-table{border-collapse:collapse;font-size:14px;min-width:700px;table-layout:fixed;width:100%}.escalated-table-header{background-color:#f8f9fa;border-bottom:2px solid #e9ecef}.escalated-header-cell{color:#495057;font-size:12px;font-weight:600;padding:12px 16px;text-align:left;text-transform:uppercase}.sortable-header{cursor:pointer;position:relative;transition:background-color .2s 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ease}.escalated-table-row:hover{background-color:#f8f9fa}.escalated-table-cell{font-size:13px;padding:12px 16px;vertical-align:middle}.escalated-table-cell:nth-child(4),.escalated-table-cell:nth-child(5){text-align:center}.escalated-ticket-no{color:#dc3545;font-weight:500}.escalated-issue-name{color:#343a40;line-height:1.4}.escalated-product{text-align:left}.manager-dashboard .escalated-tickets-section .escalated-product-badge{background-color:#e8f4fd!important;border:1px solid #bbdefb!important;border-radius:12px!important;color:#1565c0!important;display:inline-block!important;font-size:11px!important;font-weight:600!important;margin:0!important;min-width:60px!important;opacity:1!important;padding:6px 12px!important;text-align:left!important;text-transform:none!important;visibility:visible!important;white-space:nowrap!important}.escalated-priority{overflow:visible!important;text-align:center!important;white-space:nowrap!important}.manager-dashboard .escalated-priority,.manager-dashboard .escalated-priority .escalated-priority-badge,.manager-dashboard .escalated-table-cell.escalated-priority,.manager-dashboard .escalated-table-cell.escalated-priority span{display:inline-block!important;opacity:1!important;visibility:visible!important}.manager-dashboard .escalated-table-cell.escalated-priority{display:table-cell!important}.escalated-actions{overflow:visible!important;text-align:center!important}.escalated-view-btn{background-color:#28a745;border:none;border-radius:4px;color:#fff;cursor:pointer;font-size:11px;font-weight:500;padding:6px 12px;transition:background-color .2s ease}.escalated-view-btn:hover{background-color:#218838}.escalated-ticket-detail{background:#fff;width:100%}.escalated-detail-header{align-items:center;background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;display:flex;justify-content:space-between;margin-bottom:30px;padding:20px}.escalated-detail-header-left{align-items:center;display:flex;gap:20px}.escalated-back-btn{background:#dfe8f0;border:none;border-radius:6px;color:#454444;cursor:pointer;font-size:14px;font-weight:500;padding:8px 16px;transition:background-color .2s ease}.escalated-back-btn:hover{background:#5a6268}.escalated-detail-title{color:#1f2937;font-size:1.5rem;font-weight:600;margin:0}.escalated-detail-tabs{display:flex;gap:10px}.escalated-tab-btn{background:#e9ecef;border:none;border-radius:6px;color:#495057;cursor:pointer;font-size:14px;font-weight:500;padding:12px 20px;transition:all .2s ease}.escalated-tab-btn.active{background:#007bff;color:#fff}.escalated-tab-btn:hover:not(.active){background:#dee2e6}.escalated-detail-content{padding:0 20px}.escalated-ticket-info{display:flex;flex-direction:column;gap:20px}.escalated-info-grid{grid-gap:20px;display:grid;gap:20px;grid-template-columns:1fr 1fr;margin-bottom:20px}.escalated-info-card{background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;padding:20px}.escalated-description-card{grid-column:1/-1}.escalated-info-card-title{border-bottom:2px solid #e9ecef;color:#1f2937;font-size:1.1rem;font-weight:600;margin:0 0 15px;padding-bottom:8px}.escalated-info-row{align-items:center;border-bottom:1px solid #e9ecef;display:flex;justify-content:space-between;margin-bottom:12px;padding:8px 0}.escalated-info-row:last-child{border-bottom:none;margin-bottom:0}.escalated-info-label{color:#495057;flex:0 0 40%;font-weight:600}.escalated-info-value{color:#212529;flex:1 1;text-align:right;word-break:break-word}.escalated-status-badge{color:#dd4848;font-size:14px}.escalated-priority-badge,.escalated-status-badge{border-radius:12px;font-weight:600;padding:4px 12px;text-transform:uppercase}.escalated-priority-badge{background:#fd7e14;color:#fff;font-size:12px}.escalated-description-content{background:#fff;border:1px solid #dee2e6;border-radius:6px;color:#495057;line-height:1.6;min-height:80px;padding:15px}.escalated-chat-support{display:flex;flex-direction:column;gap:20px}.escalated-chat-header{align-items:center;background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;display:flex;justify-content:space-between;padding:15px 20px}.escalated-chat-title{color:#1f2937;font-size:1.1rem;font-weight:600;margin:0}.escalated-chat-count{background:#007bff;border-radius:12px;color:#fff;font-size:12px;font-weight:600;padding:4px 12px}.escalated-chat-container{background:#fff;border:1px solid #e9ecef;border-radius:8px;max-height:500px;min-height:400px;overflow-y:auto}.escalated-chat-messages{display:flex;flex-direction:column;gap:15px;padding:20px}.escalated-chat-message{border:1px solid #e9ecef;border-radius:8px;padding:15px}.escalated-chat-message.customer{background:#e3f2fd;border-left:4px solid #2196f3}.escalated-chat-message.agent{background:#f8f9fa;border-left:4px solid #6c757d}.escalated-message-header{align-items:center;display:flex;justify-content:space-between;margin-bottom:8px}.escalated-message-sender{color:#1f2937;font-size:14px;font-weight:600}.escalated-message-time{color:#6b7280;font-size:12px}.escalated-message-content{color:#374151;font-size:14px;line-height:1.5}.escalated-no-messages{align-items:center;color:#6b7280;display:flex;font-style:italic;height:200px;justify-content:center}.escalated-quick-reply{background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;padding:20px;text-align:center}.escalated-reply-btn{background:#007bff;border:none;border-radius:6px;color:#fff;cursor:pointer;font-size:14px;font-weight:500;padding:12px 24px;transition:background-color .2s ease}.escalated-reply-btn:hover{background:#0056b3}@media (max-width:768px){.escalated-tickets-section{margin:10px;padding:0}.escalated-table-container{-webkit-overflow-scrolling:touch;overflow-x:auto}.escalated-table{min-width:600px}.escalated-detail-header{align-items:stretch;flex-direction:column;gap:15px}.escalated-detail-header-left{align-items:flex-start;flex-direction:column;gap:10px}.escalated-detail-tabs{flex-direction:column}.escalated-info-grid{grid-template-columns:1fr}.escalated-info-row{align-items:flex-start;flex-direction:column;gap:5px}.escalated-info-value{text-align:left}.escalated-chat-header{align-items:flex-start;flex-direction:column;gap:10px}}.closed-tickets-section{background-color:#fff;padding:20px;width:100%}.closed-ticket-detail{font-size:.95rem}.closed-info-card-title{font-size:1.05rem!important}.closed-info-label,.closed-info-value{font-size:.9rem!important}.closed-chat-title{font-size:1.05rem!important}.closed-message-sender{font-size:.85rem!important}.closed-message-time{font-size:.8rem!important}.closed-message-content{font-size:.85rem!important}.closed-header{background-color:#f8f9fa;border-left:3px solid #6c757d;border-radius:4px;margin-bottom:20px;margin-top:-15px;padding:12px 16px}.closed-count{color:#1a222a;display:block;font-size:20px;font-weight:500;margin-left:6px}.no-closed-tickets{background-color:#f8f9fa;border-radius:4px;color:#0f171e;padding:40px;text-align:center}.closed-table-container{background:#fff;border:1px solid #e9ecef;border-radius:8px;box-shadow:0 2px 8px #0000001a;overflow:hidden;width:100%}.closed-tickets-table{border-collapse:collapse;font-size:14px;width:100%}.closed-table-header{background-color:#f8f9fa;border-bottom:2px solid #e9ecef}.closed-header-cell{color:#495057;font-size:12px;font-weight:600;padding:12px 16px;text-align:left;text-transform:uppercase}.closed-header-cell:first-child{width:100px}.closed-header-cell:nth-child(2){width:auto}.closed-header-cell:nth-child(3){width:160px}.closed-header-cell:nth-child(4){text-align:center;width:120px}.closed-table-row{background-color:#fff;border-bottom:1px solid #f1f3f4;transition:background-color .2s ease}.closed-table-row:hover{background-color:#f8f9fa}.closed-table-cell{font-size:13px;padding:12px 16px;vertical-align:middle}.closed-ticket-no{color:#495057;font-weight:500}.closed-issue-name{color:#343a40;line-height:1.4}.closed-product{text-align:left}.manager-dashboard .closed-tickets-section .closed-product-badge{background-color:#e8f5e8!important;border:1px solid #c8e6c9!important;border-radius:12px!important;color:#2e7d32!important;display:inline-block!important;font-size:11px!important;font-weight:600!important;margin:0!important;min-width:60px!important;opacity:1!important;padding:6px 12px!important;text-align:left!important;text-transform:none!important;visibility:visible!important;white-space:nowrap!important}.closed-actions{text-align:center}.closed-view-btn{background-color:#29b05b!important;border:none!important;border-radius:4px!important;color:#fff!important;cursor:pointer!important;font-size:11px!important;font-weight:500!important;padding:6px 12px!important;transition:background-color .2s ease!important}.closed-table .closed-view-btn:hover,.closed-tickets-section .closed-view-btn:hover,.manager-dashboard .closed-view-btn:hover{background-color:#36a161!important;color:#fff!important}.closed-ticket-detail{background:#fff;width:100%}.closed-detail-header{align-items:center;background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;display:flex;justify-content:space-between;margin-bottom:30px;padding:20px}.closed-detail-header-left{align-items:center;display:flex;gap:20px}.closed-back-btn{background:#6c757d;border:none;border-radius:6px;color:#fff;cursor:pointer;font-size:14px;font-weight:500;padding:8px 16px;transition:background-color .2s ease}.closed-back-btn:hover{background:#5a6268}.closed-detail-title{color:#1f2937;font-size:1.5rem;font-weight:600;margin:0}.closed-detail-tabs{display:flex;gap:10px}.closed-tab-btn{background:#e9ecef;border:none;border-radius:6px;color:#495057;cursor:pointer;font-size:14px;font-weight:500;padding:12px 20px;transition:all .2s ease}.closed-tab-btn.active{background:#28a745;color:#fff}.closed-tab-btn:hover:not(.active){background:#dee2e6}.closed-detail-content{padding:0 20px}.closed-ticket-info{display:flex;flex-direction:column;gap:20px}.closed-info-grid{grid-gap:20px;display:grid;gap:20px;grid-template-columns:1fr 1fr;margin-bottom:20px}.closed-info-card{background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;padding:20px}.closed-description-card{grid-column:1/-1}.closed-info-card-title{border-bottom:2px solid #e9ecef;color:#1f2937;font-size:1.1rem;font-weight:600;margin:0 0 15px;padding-bottom:8px}.closed-info-row{align-items:center;border-bottom:1px solid #e9ecef;display:flex;justify-content:space-between;margin-bottom:12px;padding:8px 0}.closed-info-row:last-child{border-bottom:none;margin-bottom:0}.closed-info-label{color:#495057;flex:0 0 40%;font-weight:600}.closed-info-value{color:#212529;flex:1 1;text-align:right;word-break:break-word}.closed-priority-badge,.closed-status-badge{background:#28a745;border-radius:12px;color:#fff;font-size:12px;font-weight:600;padding:4px 12px;text-transform:uppercase}.closed-description-content{background:#fff;border:1px solid #dee2e6;border-radius:6px;color:#495057;line-height:1.6;min-height:80px;padding:15px}.closed-chat-support{display:flex;flex-direction:column;gap:20px}.closed-chat-header{align-items:center;background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;display:flex;justify-content:space-between;padding:15px 20px}.closed-chat-title{color:#1f2937;font-size:1.1rem;font-weight:600;margin:0}.closed-chat-count{background:#28a745;border-radius:12px;color:#fff;font-size:12px;font-weight:600;padding:4px 12px}.closed-chat-container{background:#fff;border:1px solid #e9ecef;border-radius:8px;max-height:500px;min-height:400px;overflow-y:auto}.closed-chat-messages{display:flex;flex-direction:column;gap:15px;padding:20px}.closed-chat-message{border:1px solid #e9ecef;border-radius:8px;padding:15px}.closed-chat-message.customer{background:#e3f2fd;border-left:4px solid #2196f3}.closed-chat-message.agent{background:#f8f9fa;border-left:4px solid #6c757d}.closed-message-header{align-items:center;display:flex;justify-content:space-between;margin-bottom:8px}.closed-message-sender{color:#1f2937;font-size:14px;font-weight:600}.closed-message-time{color:#6b7280;font-size:12px}.closed-message-content{color:#374151;font-size:14px;line-height:1.5}.closed-no-messages{align-items:center;color:#6b7280;display:flex;font-style:italic;height:200px;justify-content:center}.closed-resolution-notice{background:#d4edda;border:1px solid #c3e6cb;border-radius:8px;color:#155724;font-weight:500;padding:15px 20px;text-align:center}.closed-resolution-notice p{margin:0}@media 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.mdr-recent-tickets{margin-top:20px}.manager-dashboard-ref .adr-kpi__icon-wrap .mdash-kpi-svg{height:18px;width:18px}.manager-dashboard-ref .adr-nav-icon--analytics{background:#ede9fe;color:#7c3aed}.manager-dashboard-ref .adr-nav-icon--team{background:#dbeafe;color:#2563eb}.manager-dashboard-ref .mdr-extra{padding-top:4px}.manager-dashboard-ref .sla-timer-indicator .sla-sep{margin:0 6px;opacity:.6}.manager-dashboard-ref .sla-timer-indicator.warning .sla-remaining,.manager-dashboard-ref .sla-timer-indicator.warning .sla-total{color:#d97706!important}.manager-dashboard-ref .sla-timer-indicator.breached .sla-overdue{color:#dc2626!important;font-weight:600}.manager-dashboard-ref .sla-timer-indicator{background:#0000;border:none;border-radius:0;color:#374151;font-size:.8rem;min-width:auto;padding:0;text-align:left}.manager-dashboard-ref .sla-timer-indicator.breached,.manager-dashboard-ref .sla-timer-indicator.loading,.manager-dashboard-ref 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.adr-availability__dot{background:#22c55e;border-radius:50%;box-shadow:0 0 0 1.5px #22c55e47;flex-shrink:0;height:6px;width:6px}.manager-dashboard-ref .adr-availability__select{appearance:none;background:#0000;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 24 24' fill='none' stroke='%236b7280' stroke-width='2.2'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");background-position:right 0 center;background-repeat:no-repeat;background-size:10px 10px;border:none;color:var(--adr-text);cursor:pointer;font-size:.8125rem;font-weight:500;line-height:1.25;min-height:0;padding:2px 18px 2px 0}.manager-dashboard-ref .adr-availability__select option{font-size:.8125rem;font-weight:500;padding:6px 10px}.manager-dashboard-ref .adr-availability__select:disabled{cursor:not-allowed;opacity:.6}.manager-dashboard-ref .adr-availability__dot--muted{background:#9ca3af;box-shadow:none}.manager-dashboard-ref .adr-header__actions{align-items:center;display:flex;flex-wrap:wrap;gap:10px;margin-left:auto}.manager-dashboard-ref .adr-btn{align-items:center;background:#f9fafb;border:1px solid var(--adr-border);border-radius:var(--adr-radius-md);color:var(--adr-text);cursor:pointer;display:inline-flex;font-size:.875rem;font-weight:500;gap:6px;height:36px;justify-content:center;padding:0 12px;transition:background .15s,border-color .15s}.manager-dashboard-ref .adr-btn:hover{background:#f3f4f6;border-color:#d1d5db}.manager-dashboard-ref .adr-btn__icon{color:var(--adr-muted);flex-shrink:0}.manager-dashboard-ref .adr-btn--logout .adr-btn__icon--danger{color:#ef4444}.manager-dashboard-ref .adr-btn--logout{color:#b91c1c}.manager-dashboard-ref .adr-btn--logout:hover{background:#fef2f2;border-color:#fecaca}.manager-dashboard-ref .adr-shell{grid-gap:0;align-items:stretch;display:grid;flex:1 1 auto;gap:0;grid-template-columns:228px minmax(0,1fr);grid-template-rows:1fr;margin:0;max-width:none;min-height:0;padding:0 var(--adr-gutter-x) 0 0}@media (max-width:960px){.manager-dashboard-ref .adr-shell{grid-template-columns:1fr;grid-template-rows:auto;padding:0 var(--adr-gutter-x) 24px}.manager-dashboard-ref .adr-sidebar{border-bottom:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);border-right:none;box-shadow:var(--adr-shadow-card);height:auto;margin-top:12px;min-height:0;padding:12px 12px 16px}}.manager-dashboard-ref .adr-sidebar{align-self:stretch;background:var(--adr-surface);border:none;border-radius:0;border-right:1px solid var(--adr-border);box-shadow:none;box-sizing:border-box;height:100%;min-height:100%;padding:14px 10px 56px var(--adr-gutter-x)}.manager-dashboard-ref .adr-sidebar__title{color:var(--adr-subtle);font-size:.65rem;font-weight:600;letter-spacing:.12em;margin:0;padding:0 0 8px;text-transform:uppercase}.manager-dashboard-ref .adr-nav-row{align-items:center;background:#0000;border:none;border-radius:var(--adr-radius-md);cursor:pointer;display:flex;gap:8px;margin-bottom:2px;padding:7px 6px;text-align:left;transition:background .15s;width:100%}.manager-dashboard-ref .adr-nav-row:hover{background:#f9fafb}.manager-dashboard-ref .adr-nav-row--active[data-tab=overview]{background:var(--adr-purple-soft)}.manager-dashboard-ref .adr-nav-row--active[data-tab=overview] .adr-nav-label{color:var(--adr-purple);font-weight:600}.manager-dashboard-ref .adr-nav-row--active[data-tab=overview] .adr-nav-badge{background:var(--adr-purple);color:#fff}.manager-dashboard-ref .adr-nav-row--active:not([data-tab=overview]){background:#f1f5f9}.manager-dashboard-ref .adr-nav-row--active:not([data-tab=overview]) .adr-nav-label{color:var(--adr-text);font-weight:600}.manager-dashboard-ref .adr-nav-icon{align-items:center;border-radius:8px;display:flex;flex-shrink:0;height:32px;justify-content:center;width:32px}.manager-dashboard-ref .adr-nav-icon svg{height:16px;width:16px}.manager-dashboard-ref .adr-nav-icon--overview{background:var(--adr-purple-soft);color:var(--adr-purple)}.manager-dashboard-ref .adr-nav-icon--new{background:var(--adr-blue-soft);color:var(--adr-blue)}.manager-dashboard-ref .adr-nav-icon--in_progress{background:var(--adr-amber-soft);color:var(--adr-amber)}.manager-dashboard-ref .adr-nav-icon--escalated{background:#fee2e2;color:var(--adr-red)}.manager-dashboard-ref .adr-nav-icon--closed{background:var(--adr-green-soft);color:var(--adr-green)}.manager-dashboard-ref .adr-nav-row--active[data-tab=overview] .adr-nav-icon--overview{background:#e0e7ff;color:var(--adr-purple)}.manager-dashboard-ref .adr-nav-label{color:#374151;flex:1 1;font-size:.8125rem;font-weight:500;line-height:1.2}.manager-dashboard-ref .adr-nav-badge{align-items:center;background:#f3f4f6;border-radius:var(--adr-radius-pill);color:var(--adr-muted);display:inline-flex;font-size:.75rem;font-weight:600;height:22px;justify-content:center;min-width:22px;padding:0 6px}.manager-dashboard-ref .adr-main{align-self:start;background:var(--adr-surface);border:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);box-shadow:var(--adr-shadow-card);box-sizing:border-box;margin:10px 0 24px 14px;min-height:0;padding:14px 16px 18px;width:100%}@media (max-width:960px){.manager-dashboard-ref .adr-main{margin:0 0 24px}}.manager-dashboard-ref .adr-dashboard__head{margin-bottom:12px}.manager-dashboard-ref .adr-dashboard__title{color:var(--adr-text);font-size:1.0625rem;font-weight:700;letter-spacing:-.02em;line-height:1.25;margin:0 0 3px}.manager-dashboard-ref .adr-dashboard__sub{color:var(--adr-muted);font-size:.8125rem;line-height:1.35;margin:0}.manager-dashboard-ref .adr-kpi-row{grid-gap:10px;display:grid;gap:10px;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:12px}@media (max-width:1100px){.manager-dashboard-ref .adr-kpi-row{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:520px){.manager-dashboard-ref .adr-kpi-row{grid-template-columns:1fr}}.manager-dashboard-ref .adr-kpi{align-items:center;background:var(--adr-surface);border:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);box-shadow:var(--adr-shadow-card);display:flex;gap:10px;padding:11px 12px}.manager-dashboard-ref .adr-kpi__icon-wrap{align-items:center;border-radius:8px;display:flex;flex-shrink:0;height:36px;justify-content:center;width:36px}.manager-dashboard-ref .adr-kpi__icon-wrap .agdash-nav-svg,.manager-dashboard-ref .adr-kpi__icon-wrap svg{height:18px;width:18px}.manager-dashboard-ref .adr-kpi--purple .adr-kpi__icon-wrap{background:var(--adr-purple-soft);color:var(--adr-purple)}.manager-dashboard-ref .adr-kpi--blue .adr-kpi__icon-wrap{background:var(--adr-blue-soft);color:var(--adr-blue)}.manager-dashboard-ref .adr-kpi--amber .adr-kpi__icon-wrap{background:var(--adr-amber-soft);color:var(--adr-amber)}.manager-dashboard-ref .adr-kpi--green .adr-kpi__icon-wrap{background:var(--adr-green-soft);color:var(--adr-green)}.manager-dashboard-ref .adr-kpi__body{display:flex;flex-direction:column;gap:2px;min-width:0}.manager-dashboard-ref .adr-kpi__num{color:var(--adr-text);font-size:1.375rem;font-weight:700;letter-spacing:-.03em;line-height:1.1}.manager-dashboard-ref .adr-kpi__label{color:var(--adr-muted);font-size:.625rem;font-weight:600;letter-spacing:.07em;line-height:1.2;text-transform:uppercase}.manager-dashboard-ref .adr-kpi.adr-kpi--clickable{cursor:pointer;transition:box-shadow .15s ease,border-color .15s ease,transform .12s ease}.manager-dashboard-ref .adr-kpi.adr-kpi--clickable:hover{border-color:#c7d2fe;box-shadow:0 4px 14px #0f172a14}.manager-dashboard-ref .adr-kpi.adr-kpi--clickable:focus-visible{outline:2px solid var(--adr-purple);outline-offset:2px}.manager-dashboard-ref .adr-metric-card--clickable{cursor:pointer;transition:box-shadow .15s ease,border-color .15s ease}.manager-dashboard-ref .adr-metric-card--clickable:hover{border-color:#c7d2fe;box-shadow:0 4px 14px #0f172a14}.manager-dashboard-ref .adr-metric-card--clickable:focus-visible{outline:2px solid var(--adr-purple);outline-offset:2px}.manager-dashboard-ref .kpi-item--clickable{cursor:pointer;transition:background .15s ease,border-color .15s ease}.manager-dashboard-ref .kpi-item--clickable:hover{background:#eff6ff;border-color:#bfdbfe}.manager-dashboard-ref .kpi-item--clickable:focus-visible{outline:2px solid var(--adr-purple);outline-offset:2px}.manager-dashboard-ref .status-bar--clickable{border-radius:8px;cursor:pointer;margin:-4px -6px;padding:4px 6px;transition:background .15s ease}.manager-dashboard-ref .status-bar--clickable:hover{background:#f8fafc}.manager-dashboard-ref .status-bar--clickable:focus-visible{outline:2px solid var(--adr-purple);outline-offset:2px}.manager-dashboard-ref .adr-metric-row{grid-gap:10px;display:grid;gap:10px;grid-template-columns:repeat(3,minmax(0,1fr))}@media (max-width:900px){.manager-dashboard-ref .adr-metric-row{grid-template-columns:1fr}}.manager-dashboard-ref .adr-metric-card{background:var(--adr-surface);border:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);box-shadow:var(--adr-shadow-card);padding:12px 12px 11px}.manager-dashboard-ref .adr-metric-card--overdue{background:linear-gradient(180deg,snow,#fff);border-color:#fecaca;box-shadow:0 0 0 1px #fecacacc,var(--adr-shadow-card)}.manager-dashboard-ref .adr-metric-card__hd{align-items:flex-start;display:flex;gap:8px;margin-bottom:6px}.manager-dashboard-ref .adr-metric-card__ico{align-items:center;background:#f3f4f6;border-radius:8px;color:var(--adr-muted);display:flex;flex-shrink:0;height:30px;justify-content:center;width:30px}.manager-dashboard-ref .adr-metric-card__ico svg{height:16px;width:16px}.manager-dashboard-ref .adr-metric-card__ico--fill{background:#f3f4f6}.manager-dashboard-ref .adr-metric-card__ico--warn{background:var(--adr-red-soft);color:var(--adr-red)}.manager-dashboard-ref .adr-metric-card__label{color:var(--adr-muted);font-size:.8125rem;font-weight:500;line-height:1.25;padding-top:4px}.manager-dashboard-ref .adr-metric-card__value{color:var(--adr-text);font-size:1.5rem;font-weight:700;letter-spacing:-.03em;line-height:1.15;margin-bottom:4px}.manager-dashboard-ref .adr-metric-card__value--danger{color:var(--adr-red)}.manager-dashboard-ref .adr-metric-card__trend{font-size:.8125rem;font-weight:500;margin:0}.manager-dashboard-ref .adr-metric-card__trend--pos{color:var(--adr-green)}.manager-dashboard-ref .adr-metric-card__foot{color:var(--adr-red);font-size:.75rem;font-weight:500;line-height:1.35;margin:0}.manager-dashboard-ref .adr-tickets__head{margin-bottom:12px}.manager-dashboard-ref .adr-tickets__head-row{align-items:center;display:flex;flex-wrap:wrap;gap:10px;justify-content:space-between;margin-bottom:6px}.manager-dashboard-ref .adr-tickets__head-row .adr-tickets__title{margin:0}.manager-dashboard-ref .adr-tickets__title{color:var(--adr-text);font-size:1.2rem;font-weight:700;margin:0 0 6px}.manager-dashboard-ref .adr-tickets__sub{color:var(--adr-muted);font-size:.9rem;margin:0}.manager-dashboard-ref .adr-tickets__toolbar{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}.manager-dashboard-ref .adr-sort-chip{background:#f9fafb;border:1px solid var(--adr-border);border-radius:var(--adr-radius-pill);color:var(--adr-muted);cursor:pointer;font-size:.8125rem;font-weight:500;padding:6px 12px}.manager-dashboard-ref 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0 0}@media (max-width:960px){.ceo-dashboard-ref .adr-shell{grid-template-columns:1fr;grid-template-rows:auto;padding:0 var(--adr-gutter-x) 24px}.ceo-dashboard-ref .adr-sidebar{border-bottom:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);border-right:none;box-shadow:var(--adr-shadow-card);height:auto;margin-top:12px;min-height:0;padding:12px 12px 16px}}.ceo-dashboard-ref .adr-sidebar{align-self:stretch;background:var(--adr-surface);border:none;border-radius:0;border-right:1px solid var(--adr-border);box-shadow:none;box-sizing:border-box;height:100%;min-height:100%;padding:14px 10px 56px var(--adr-gutter-x)}.ceo-dashboard-ref .adr-sidebar__title{color:var(--adr-subtle);font-size:.65rem;font-weight:600;letter-spacing:.12em;margin:0;padding:0 0 8px;text-transform:uppercase}.ceo-dashboard-ref .adr-nav-row{align-items:center;background:#0000;border:none;border-radius:var(--adr-radius-md);cursor:pointer;display:flex;gap:8px;margin-bottom:2px;padding:7px 6px;text-align:left;transition:background .15s;width:100%}.ceo-dashboard-ref .adr-nav-row:hover{background:#f9fafb}.ceo-dashboard-ref .adr-nav-row--active[data-tab=overview]{background:var(--adr-purple-soft)}.ceo-dashboard-ref .adr-nav-row--active[data-tab=overview] .adr-nav-label{color:var(--adr-purple);font-weight:600}.ceo-dashboard-ref .adr-nav-row--active[data-tab=overview] .adr-nav-badge{background:var(--adr-purple);color:#fff}.ceo-dashboard-ref .adr-nav-row--active:not([data-tab=overview]):not([data-tab=executive]){background:#f1f5f9}.ceo-dashboard-ref .adr-nav-row--active:not([data-tab=overview]):not([data-tab=executive]) .adr-nav-label{color:var(--adr-text);font-weight:600}.ceo-dashboard-ref .adr-nav-row--active[data-tab=executive]{background:var(--adr-purple-soft)}.ceo-dashboard-ref .adr-nav-row--active[data-tab=executive] .adr-nav-label{color:var(--adr-purple);font-weight:600}.ceo-dashboard-ref .adr-nav-row--active[data-tab=executive] .adr-nav-badge{background:var(--adr-purple);color:#fff}.ceo-dashboard-ref .adr-nav-row--active[data-tab=executive] .adr-nav-icon--executive{background:#e0e7ff;color:var(--adr-purple)}.ceo-dashboard-ref .adr-nav-icon{align-items:center;border-radius:8px;display:flex;flex-shrink:0;height:32px;justify-content:center;width:32px}.ceo-dashboard-ref .adr-nav-icon svg{height:16px;width:16px}.ceo-dashboard-ref .adr-nav-icon--overview{background:var(--adr-purple-soft);color:var(--adr-purple)}.ceo-dashboard-ref .adr-nav-icon--new{background:var(--adr-blue-soft);color:var(--adr-blue)}.ceo-dashboard-ref .adr-nav-icon--in_progress{background:var(--adr-amber-soft);color:var(--adr-amber)}.ceo-dashboard-ref .adr-nav-icon--escalated{background:#fee2e2;color:var(--adr-red)}.ceo-dashboard-ref .adr-nav-icon--closed{background:var(--adr-green-soft);color:var(--adr-green)}.ceo-dashboard-ref .adr-nav-row--active[data-tab=overview] .adr-nav-icon--overview{background:#e0e7ff;color:var(--adr-purple)}.ceo-dashboard-ref .adr-nav-icon--executive{background:var(--adr-purple-soft);color:var(--adr-purple)}.ceo-dashboard-ref .adr-nav-icon--departments{background:#e0f2fe;color:#0369a1}.ceo-dashboard-ref .adr-nav-icon--agents{background:#fae8ff;color:#a21caf}.ceo-dashboard-ref .adr-nav-icon--assignments{background:#fef3c7;color:#b45309}.ceo-dashboard-ref .adr-nav-icon--trends{background:var(--adr-blue-soft);color:var(--adr-blue)}.ceo-dashboard-ref .adr-nav-icon--strategic{background:#ecfccb;color:#4d7c0f}.ceo-dashboard-ref .adr-nav-label{color:#374151;flex:1 1;font-size:.8125rem;font-weight:500;line-height:1.2}.ceo-dashboard-ref .adr-nav-badge{align-items:center;background:#f3f4f6;border-radius:var(--adr-radius-pill);color:var(--adr-muted);display:inline-flex;font-size:.75rem;font-weight:600;height:22px;justify-content:center;min-width:22px;padding:0 6px}.ceo-dashboard-ref .adr-main{align-self:start;background:var(--adr-surface);border:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);box-shadow:var(--adr-shadow-card);box-sizing:border-box;margin:10px 0 24px 14px;min-height:0;padding:14px 16px 18px;width:100%}@media (max-width:960px){.ceo-dashboard-ref .adr-main{margin:0 0 24px}}.ceo-dashboard-ref .adr-dashboard__head{margin-bottom:12px}.ceo-dashboard-ref .adr-dashboard__title{color:var(--adr-text);font-size:1.0625rem;font-weight:700;letter-spacing:-.02em;line-height:1.25;margin:0 0 3px}.ceo-dashboard-ref .adr-dashboard__sub{color:var(--adr-muted);font-size:.8125rem;line-height:1.35;margin:0}.ceo-dashboard-ref .adr-kpi-row{grid-gap:10px;display:grid;gap:10px;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:12px}@media (max-width:1100px){.ceo-dashboard-ref .adr-kpi-row{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:520px){.ceo-dashboard-ref .adr-kpi-row{grid-template-columns:1fr}}.ceo-dashboard-ref 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.adr-kpi__body{display:flex;flex-direction:column;gap:2px;min-width:0}.ceo-dashboard-ref .adr-kpi__num{color:var(--adr-text);font-size:1.375rem;font-weight:700;letter-spacing:-.03em;line-height:1.1}.ceo-dashboard-ref .adr-kpi__label{color:var(--adr-muted);font-size:.625rem;font-weight:600;letter-spacing:.07em;line-height:1.2;text-transform:uppercase}.ceo-dashboard-ref .adr-kpi.adr-kpi--clickable{cursor:pointer;transition:box-shadow .15s ease,border-color .15s ease,transform .12s ease}.ceo-dashboard-ref .adr-kpi.adr-kpi--clickable:hover{border-color:#c7d2fe;box-shadow:0 4px 14px #0f172a14}.ceo-dashboard-ref .adr-kpi.adr-kpi--clickable:focus-visible{outline:2px solid var(--adr-purple);outline-offset:2px}.ceo-dashboard-ref .adr-metric-row{grid-gap:10px;display:grid;gap:10px;grid-template-columns:repeat(3,minmax(0,1fr))}@media (max-width:900px){.ceo-dashboard-ref .adr-metric-row{grid-template-columns:1fr}}.ceo-dashboard-ref .adr-metric-card{background:var(--adr-surface);border:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);box-shadow:var(--adr-shadow-card);padding:12px 12px 11px}.ceo-dashboard-ref .adr-metric-card--overdue{background:linear-gradient(180deg,snow,#fff);border-color:#fecaca;box-shadow:0 0 0 1px #fecacacc,var(--adr-shadow-card)}.ceo-dashboard-ref .adr-metric-card__hd{align-items:flex-start;display:flex;gap:8px;margin-bottom:6px}.ceo-dashboard-ref .adr-metric-card__ico{align-items:center;background:#f3f4f6;border-radius:8px;color:var(--adr-muted);display:flex;flex-shrink:0;height:30px;justify-content:center;width:30px}.ceo-dashboard-ref .adr-metric-card__ico svg{height:16px;width:16px}.ceo-dashboard-ref .adr-metric-card__ico--fill{background:#f3f4f6}.ceo-dashboard-ref .adr-metric-card__ico--warn{background:var(--adr-red-soft);color:var(--adr-red)}.ceo-dashboard-ref .adr-metric-card__label{color:var(--adr-muted);font-size:.8125rem;font-weight:500;line-height:1.25;padding-top:4px}.ceo-dashboard-ref .adr-metric-card__value{color:var(--adr-text);font-size:1.5rem;font-weight:700;letter-spacing:-.03em;line-height:1.15;margin-bottom:4px}.ceo-dashboard-ref .adr-metric-card__value--danger{color:var(--adr-red)}.ceo-dashboard-ref .adr-metric-card__trend{font-size:.8125rem;font-weight:500;margin:0}.ceo-dashboard-ref .adr-metric-card__trend--pos{color:var(--adr-green)}.ceo-dashboard-ref .adr-metric-card__foot{color:var(--adr-red);font-size:.75rem;font-weight:500;line-height:1.35;margin:0}.ceo-dashboard-ref .adr-tickets__head{margin-bottom:12px}.ceo-dashboard-ref .adr-tickets__title{color:var(--adr-text);font-size:1.2rem;font-weight:700;margin:0 0 6px}.ceo-dashboard-ref .adr-tickets__sub{color:var(--adr-muted);font-size:.9rem;margin:0}.ceo-dashboard-ref .adr-tickets__toolbar{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}.ceo-dashboard-ref .adr-sort-chip{background:#f9fafb;border:1px solid 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.adr-ticket-card__top{align-items:center;display:flex;gap:10px;justify-content:space-between}.ceo-dashboard-ref .adr-ticket-card__id{color:var(--adr-text);font-size:.875rem;font-weight:700}.ceo-dashboard-ref .adr-ticket-card__issue{color:var(--adr-text);font-size:.9rem;line-height:1.45}.ceo-dashboard-ref .adr-ticket-card__issue .issue-title-grouped-meta{color:var(--adr-muted);font-size:.78rem;margin-top:4px}.ceo-dashboard-ref .adr-ticket-card__meta{color:var(--adr-muted);font-size:.8125rem}.ceo-dashboard-ref .adr-ticket-card__sla .sla-timer-indicator{flex-wrap:wrap;font-size:.78rem}.ceo-dashboard-ref .adr-ticket-card__btn{align-self:flex-start;background:var(--adr-purple-soft);border:1px solid #e0e7ff;border-radius:var(--adr-radius-md);color:var(--adr-purple);cursor:pointer;font-size:.8125rem;font-weight:600;height:36px;margin-top:4px;padding:0 14px}.ceo-dashboard-ref .adr-ticket-card__btn:hover{background:#e0e7ff}.ceo-dashboard-ref .adr-table-scroll{background:var(--adr-surface);border:1px solid var(--adr-border);border-radius:var(--adr-radius-lg);box-shadow:var(--adr-shadow-card);overflow-x:auto;width:100%}.ceo-dashboard-ref .adr-ticket-table{border-collapse:collapse;font-size:.8125rem;min-width:880px;width:100%}.ceo-dashboard-ref .adr-ticket-table thead tr{background:#f9fafb;border-bottom:1px solid var(--adr-border)}.ceo-dashboard-ref .adr-ticket-table th{color:var(--adr-muted);font-size:.65rem;font-weight:600;letter-spacing:.06em;padding:10px 12px;text-align:left;text-transform:uppercase;vertical-align:middle;white-space:nowrap}.ceo-dashboard-ref .adr-ticket-table th:last-child{text-align:right}.ceo-dashboard-ref .adr-th-btn{align-items:center;background:none;border:none;color:var(--adr-muted);cursor:pointer;display:inline-flex;font:inherit;font-size:inherit;font-weight:600;gap:4px;letter-spacing:.06em;margin:0;padding:0;text-transform:uppercase}.ceo-dashboard-ref .adr-th-btn:hover{color:var(--adr-text)}.ceo-dashboard-ref .adr-ticket-table tbody tr{background:var(--adr-surface);border-bottom:1px solid #f3f4f6}.ceo-dashboard-ref .adr-ticket-table tbody tr:hover{background:#fafafa}.ceo-dashboard-ref .adr-ticket-table td{color:var(--adr-text);padding:12px;vertical-align:middle}.ceo-dashboard-ref .adr-ticket-table td:last-child{text-align:right}.ceo-dashboard-ref .adr-ticket-table__empty{color:var(--adr-muted);font-size:.875rem;padding:40px 16px!important;text-align:center}.ceo-dashboard-ref .adr-td-ticket__id{color:var(--adr-text);font-weight:700}.ceo-dashboard-ref .adr-td-muted{color:#374151}.ceo-dashboard-ref .adr-table-issue__title{color:var(--adr-text);font-weight:600;line-height:1.35}.ceo-dashboard-ref .adr-table-issue__sub{color:var(--adr-muted);font-size:.75rem;line-height:1.35;margin-top:3px;max-width:320px}.ceo-dashboard-ref .adr-status-pill{border-radius:var(--adr-radius-pill);display:inline-block;font-size:.625rem;font-weight:700;letter-spacing:.05em;padding:3px 10px;text-transform:uppercase;white-space:nowrap}.ceo-dashboard-ref .adr-status-pill--new{background:#dbeafe;color:#1e40af}.ceo-dashboard-ref .adr-status-pill--in_progress{background:#fef3c7;color:#b45309}.ceo-dashboard-ref .adr-status-pill--resolved{background:#d1fae5;color:#047857}.ceo-dashboard-ref .adr-status-pill--escalated{background:#fee2e2;color:#b91c1c}.ceo-dashboard-ref .adr-status-pill--closed{background:#f3f4f6;color:#4b5563}.ceo-dashboard-ref .adr-status-pill--unknown{background:#f3f4f6;color:#6b7280}.ceo-dashboard-ref .priority-badge{bottom:auto!important;display:inline-block!important;left:auto!important;opacity:1!important;position:static!important;right:auto!important;top:auto!important;visibility:visible!important}.ceo-dashboard-ref .adr-ticket-table .priority-badge{border-radius:999px!important;font-size:.625rem!important;padding:3px 8px!important}.ceo-dashboard-ref .adr-td-sla .sla-timer-indicator{flex-wrap:wrap;font-size:.75rem;gap:2px 6px}.ceo-dashboard-ref .adr-table-view-btn{align-items:center;background:var(--adr-purple);border:none;border-radius:var(--adr-radius-md);color:#fff;cursor:pointer;display:inline-flex;font-size:.75rem;font-weight:600;gap:6px;height:32px;justify-content:center;padding:0 12px;transition:background .15s,filter .15s}.ceo-dashboard-ref .adr-table-view-btn:hover{filter:brightness(1.05)}.ceo-dashboard-ref 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#00000026;transform:translateY(-5px)}.feature-section h3{border-bottom:3px solid #3b82f6;color:#1f2937;font-size:1.5rem;font-weight:700;margin:0 0 20px;padding-bottom:10px}.feature-section ol,.feature-section ul{margin:0;padding-left:20px}.feature-section li{color:#4b5563;font-size:1rem;line-height:1.6;margin-bottom:12px}.feature-section ul li{list-style:none;padding-left:25px;position:relative}.feature-section ul li:before{content:"✨";font-size:1.2rem;left:0;position:absolute;top:0}.feature-section ol li{color:#374151;font-weight:500}@media (max-width:768px){.ticket-view-demo{padding:15px}.demo-header{margin-bottom:30px;padding:20px}.demo-header h1{font-size:2.2rem}.demo-header p{font-size:1rem;margin-bottom:20px}.view-toggle{gap:15px}.toggle-btn{font-size:1rem;padding:12px 24px}.view-container h2{font-size:1.5rem;padding:20px 20px 10px}.view-description{font-size:1rem;padding:0 20px 20px}.demo-features{gap:20px;grid-template-columns:1fr}.feature-section{padding:20px}.feature-section 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